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Sales Associate

Knitwell Group · Madison, WI · Part time

Posted Aug 31, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Talbots is known for gracious service. What does gracious service look like when you greet a customer?

What they are checking: Whether they can describe warm, attentive service that fits the brand, not a scripted greeting.

Tell me about a time you built a relationship with a customer or client who came back to you.

What they are checking: Whether they create the repeat relationships that the posting calls key to the business.

Tell me about a time you worked as part of a team to reach a goal.

What they are checking: Whether they celebrate team success, which the posting names as a core value.

How do you keep the sales floor looking neat during a busy day?

What they are checking: Whether they see recovery and presentation as part of the job between customers.

Why do you want to work for Talbots?

What they are checking: Whether they connect with the brand and its customer, which shows in how they will serve her.

What would you do

A customer says she is looking for an outfit for a family event but does not know what she wants. How do you help her?

What they are checking: Whether they ask good questions and build an outfit around her needs instead of pushing items.

How would you help a customer find the right fit when she is frustrated that nothing works?

What they are checking: Whether they stay patient and use product knowledge, including the full range of sizes, to help.

How would you suggest an extra item without feeling pushy?

What they are checking: Whether they can add to a sale by genuinely completing a look the customer wants.

The store is busy, and you are helping one customer while another is waiting. What do you do?

What they are checking: Whether they acknowledge everyone and manage their time so no one feels ignored.

A customer wants to return an item outside the policy. How do you handle it?

What they are checking: Whether they stay kind and calm while following policy and getting a manager when needed.

Practice this interview out loud.

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The full job description

As published by Knitwell Group.

About us Inspired by our customers who appreciate fashion as much as function, Soma is an intimate apparel brand that embraces a passion for comfort and confidence by offering beautiful, innovative solutions. At Soma, every day is a chance to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth. About the role As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service. The impact you can have In this role, you'll have the opportunity to: • Deliver a customer-centered experience that reflects our culture of hospitality. • Initiate authentic conversations with customers to understand their needs and provide personalized service. • Create a seamless omnichannel experience by utilizing available tools. • Educate customers about the benefits of brand loyalty programs. • Contribute to overall store performance by staying accountable to personal goals. • Assist store leaders with merchandising, inventory replenishment, and store organization. • Maintain a visually inspiring store environment that reflects brand standards. • Contribute to a positive work environment by embracing teamwork and collaboration. You'll bring to the role • Passion for our brand, fashion, and empowering confidence. • Flexible availability — including nights, weekends, and holidays. • Team player mindset with a high level of ownership and initiative. • Ability to quickly learn new processes and tools. • Strong interpersonal and communications skills. • Must be at least 16 years old for the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA. • For all other states, must be at least 18 years old. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 5331-West Towne Mall-Soma-Madison, WI 53719 Position Type: Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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