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Sales Associate

Dick's Sporting Goods · Madison, WI · Part time

Posted Apr 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you went out of your way to help someone.

What they are checking: Whether they have the eagerness to help that the posting puts first.

How would you learn about products in a department you know nothing about?

What they are checking: Whether they can build in-depth product knowledge quickly across a big store.

Tell me about a time you had to juggle several tasks at once.

What they are checking: Whether they can prioritize, which the posting names as a key trait.

What would you do

How would you approach a customer who seems to be browsing without a goal?

What they are checking: Whether they can start a friendly conversation that uncovers what the athlete needs.

How would you mention our loyalty program or credit card without it feeling like a sales pitch?

What they are checking: Whether they can promote company programs as a helpful option for the customer.

You are working on a price change and a customer needs help. What do you do?

What they are checking: Whether they understand customers come first while still finishing tasks.

What would you do if you saw someone hiding merchandise in a bag?

What they are checking: Whether they follow loss prevention procedure and stay safe instead of confronting them.

How would you make a store feel welcoming for every customer?

What they are checking: Whether they can create an inclusive environment in simple, daily ways.

A customer is upset that an item is out of stock. How would you help?

What they are checking: Whether they look for alternatives and keep the customer's goodwill.

About the work

Why do you think floor sets and signs need to follow standards?

What they are checking: Whether they understand consistent presentation helps customers shop and trust prices.

Practice this interview out loud.

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The full job description

As published by Dick's Sporting Goods.

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: OVERVIEW: Our store teammates are passionate about creating an exceptions shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize. • Greet everyone and proactively approach customers to understand their needs and support their shopping experience. • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. • Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. • Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect. • Take an all-hands-on-deck approach to support the team across the store. • Perform other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: • Ensures Accountability • Customer-Focus • Collaborative • instills Trust • Decision-Quality/Decision-Making Abilities • Action-Oriented QUALIFICATIONS: • Prior retail experience preferred. • Golf industry experience preferred. • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour). • Ability to work extended periods of time (up to 4 hours) standing or walking. • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

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