Sales Associate/Cashier
Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
This is a sales associate and cashier role at TJ Maxx in Brookfield. Tell me about any experience you have handling money or working a register.
What they are checking: Their comfort with cash handling, which is central to a cashier role.
Tell me about a time you stayed friendly with someone who was rude to you.
What they are checking: Whether they can keep their tone friendly and professional when a customer is being difficult.
How do you stay accurate when you're tired at the end of a shift?
What they are checking: Consistency with cash and scanning accuracy late in the day.
What would you do
A customer says you gave them the wrong change. What do you do?
What they are checking: Handling a cash dispute calmly and following procedure to check the drawer.
How would you offer the TJX credit card without slowing down the line?
What they are checking: Promoting credit quickly and naturally, since it's a listed duty.
The line is long and customers are getting impatient. How do you keep things moving?
What they are checking: Speed, friendliness and calling for backup when the line grows.
A customer wants to return an item without a receipt. How do you handle it?
What they are checking: Following return policy and getting a supervisor when needed.
What would you do if a friend came through your line and asked for a discount?
What they are checking: Integrity under social pressure, which loss prevention standards depend on.
If the register is slow, what would you do on the floor?
What they are checking: Initiative to recover and organize the store when not ringing customers.
About the work
Walk me through how you'd ring up a sale and count change back to a customer.
What they are checking: Following the set procedure for counting change, which prevents drawer shortages.
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As published by TJX Companies.