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RN Unit Supervisor Hospital, Telemetry - Full Time

Mercyhealth · Freeport, IL · $87,370–$139,792 a year · Full time

Posted Sep 18, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to staff a shift short. How did you assign patients and what did you give up?

What they are checking: Whether they make deliberate tradeoffs by acuity and are honest about what got less attention.

Describe how you mentor a nurse who is new to cardiac monitoring.

What they are checking: Whether they can build rhythm interpretation skills safely instead of leaving new staff to learn on real patients alone.

What does a culture of accountability look like on a unit you supervise, day to day?

What they are checking: Whether they mean clear expectations and consistent follow-through rather than blame after something goes wrong.

Tell me about a quality metric you moved on a unit. What was it and what did you change?

What they are checking: Whether they have actually improved a measured outcome, and can explain the cause rather than the slogan.

How do you handle a nurse who is technically excellent but regularly short with patients and families?

What they are checking: Whether they treat how patients are spoken to as part of the job, not a soft extra they can overlook.

What would you do

A patient on telemetry goes into a new arrhythmia while the assigned nurse is in another room. Walk me through how your unit should respond.

What they are checking: Whether they know the rhythm recognition and escalation chain cold and can design a unit response, not just react.

A cardiologist is frustrated that telemetry orders are not being followed the way they want. How do you work that out?

What they are checking: Whether they can find the actual gap in process and fix it with a physician rather than defending the staff by reflex.

You work 8-hour shifts with variable hours. How do you keep continuity on quality projects when you are not there every day?

What they are checking: Whether they can build systems and delegate ownership so improvement work survives across shifts.

Our patient satisfaction scores show patients feel their call lights go unanswered. What would you change on the floor?

What they are checking: Whether they turn a survey complaint into specific workflow changes like rounding rather than reminders to staff.

About the work

On a telemetry unit, how do you make sure monitor alarms are actually answered and not tuned out by staff?

What they are checking: Whether they take alarm fatigue seriously as a patient safety risk and have concrete ways to manage it.

How do you decide when a telemetry patient is too unstable for your unit and needs a higher level of care?

What they are checking: Whether they understand the limits of a step-down unit and will push for a transfer instead of absorbing risk.

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The full job description

As published by Mercyhealth.

OVERVIEW As an RN Unit Supervisor for the Telemetry Unit, you will provide clinical leadership and operational oversight to ensure the delivery of safe, high-quality patient care for individuals requiring continuous cardiac monitoring. You will support and mentor nursing staff, collaborate with physicians and interdisciplinary teams, drive quality and performance improvement initiatives, and foster a culture of accountability, patient satisfaction, and professional development. This role requires strong leadership, critical thinking, and relationship-building skills to effectively manage unit operations and achieve organizational goals. Schedule: 8-hour shifts Shift: Variable hours ESSENTIAL DUTIES AND RESPONSIBILITIES • Strong problem-solving abilities in complex situations. • Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity. • Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit. • Outstanding relationship building skills. • Must possess strong physician relationship skills. • Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility. • Supports process improvement in operations, quality, and organizational change identified for their areas. • Knowledge of accreditation and certification requirements and standards for their areas of responsibility. • Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. • Participates in hospital and department committees. • Demonstrated ability in developing and mentoring staff and colleagues. • Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same. • Exhibits a passion for nursing • Serves as a role model and coach for Critical Moments of Service Standards and service recovery. • Participates in department or unit performance improvement activities, may include shared governance. • Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command. • Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE) EDUCATION AND/OR EXPERIENCE Graduate of an accredited nursing program. BSN preferred. CERTIFICATION/LICENSURE Licensed as an RN in state of practice Approved CPR certification required within 90 days (Other certification per unit requirements: ACLS, PALS, PEARS, NRP) OTHER SKILLS AND ABILITIES May include color blind test (per department guidelines) LEVEL OF SUPERVISION Performs job duties with general supervision. Regularly supervises and manages others in the performance of their positions. SUPERVISES N/A PAY RANGE: $87,370.23 - $139,792.38 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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