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Medical Assistant Nephrology Dayshift

Mercyhealth · Freeport, IL · $18.28–$28.69 an hour · Full time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Many of these patients are seen often and for years. How do you build a good relationship with someone who's tired of coming to the doctor?

What they are checking: Whether they bring patience and warmth to chronic care patients who may be frustrated or discouraged.

Tell me about a time you made an error at work, like scheduling or charting. How did you catch and fix it?

What they are checking: Whether they own mistakes quickly and fix the system, not just the one instance.

What would you do

A patient tells you they've been skipping some of their medications because they're too expensive. What do you do?

What they are checking: Whether they document it, tell the provider and treat adherence problems as clinically important rather than personal choices.

A patient on the phone says their legs are much more swollen and they're short of breath. How do you handle the call?

What they are checking: Whether they see possible fluid overload as urgent and get it to triage or the provider immediately.

Your clinic is running 40 minutes behind and the waiting room is getting restless. What do you do?

What they are checking: Whether they communicate honestly with waiting patients and help the clinic catch up without rushing care.

About the work

Nephrology patients often have kidney disease along with diabetes and high blood pressure. What would you pay close attention to when rooming them?

What they are checking: Whether they know which vitals, weights and medication details matter most for patients with chronic kidney disease.

Why does an accurate weight matter so much for a kidney patient, and how do you make sure you get one?

What they are checking: Whether they understand fluid status and that a careless weight can mislead the provider's treatment decisions.

Walk me through how you room a patient and do a medication reconciliation.

What they are checking: Whether they are careful and thorough with medication lists, which is critical when kidney function changes drug dosing.

How do you coordinate referrals and records with dialysis centers, labs or other physician offices?

What they are checking: Whether they keep information moving between offices so patients do not fall through gaps in a complicated care plan.

How do you handle lab orders and make sure results get back to the provider for follow-up?

What they are checking: Whether they close the loop on labs like kidney function panels so abnormal results are not missed.

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The full job description

As published by Mercyhealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Rooms patients, collects assessment data and prepares patient according to specific need. • Assists in examination, treatment and other clinic procedures. • Assists with laboratory procedures, screening tests and QI projects. • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel. • Schedules appointments and enters appointment date and time into computerized scheduler. • Conducts reminder calls to all patients. • Greet and directs patients, salespeople, and visitors. • Registers patients by verifying that patient's record is up to date and accurate. • Makes appropriate changes in computer system and on patient's chart. • Coordinates referrals for patients through insurance and other physician offices. • Collects payment from patients and issues receipt where applicable. • Prepares and maintains patient charts. • Maintains and orders supplies. EDUCATION AND/OR EXPERIENCE Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred. CERTIFICATION/LICENSURE Approved CPR or BLS certification required within 90 days. Medication injection training and pharmacology is a required competency to perform medication administration. OTHER SKILLS AND ABILITIES N/A LEVEL OF SUPERVISION Some independent judgment is required, but decisions are limited by standard practices or procedures. SUPERVISES N/A PAY RANGE: $18.28 - $28.69 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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