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RN Unit Supervisor, Freeport Nursing Services

Mercyhealth · Rockford, IL · $87,370–$139,792 a year · Full time

Posted Aug 26, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to work inside a tight budget or productivity target without letting patient safety slip.

What they are checking: Whether they can hold cost and safety together instead of treating one as the excuse for ignoring the other.

Describe a time you had a hard conversation with a physician about a patient care concern.

What they are checking: Whether they can advocate for a patient with a doctor while keeping the working relationship intact for the next shift.

Tell me about a nurse you coached who was struggling. What did you do, and how did it turn out?

What they are checking: Whether they develop people with clear expectations and follow-up, and know when coaching has to become discipline.

Tell me about a process improvement you led or supported. How did you know it worked?

What they are checking: Whether they measure results before and after, instead of calling a change a success because it was implemented.

How do you stay visible to your staff when half your day is meetings and committee work?

What they are checking: Whether they understand that a supervisor who is never on the floor loses both trust and early warning of problems.

What would you do

Walk me through how you build a shift's staffing when patient acuity jumps after the schedule is already set.

What they are checking: Whether they staff to how sick patients actually are rather than to a fixed head count on paper.

Our HCAHPS scores on your unit dropped for two quarters. What would you look at first, and what would your action plan include?

What they are checking: Whether they read patient experience data as a set of specific behaviors to change, not a vague morale problem.

The Manager wants a new process rolled out next week, and your staff are already pushing back. How do you handle it?

What they are checking: Whether they can carry a leader's decision to the floor honestly while bringing real staff concerns back up.

A tenured nurse openly undermines a new grad during orientation. What do you do that day?

What they are checking: Whether they protect new staff and address incivility directly, since that culture decides who stays on the unit.

About the work

How do you evaluate whether a nurse on your unit is truly competent, beyond checking that their annual skills sign-off is done?

What they are checking: Whether they observe real practice at the bedside instead of trusting paperwork as proof of skill.

What accreditation or survey standards have you had to prepare a unit for, and what do surveyors tend to find?

What they are checking: Whether they know where units actually fall short, like documentation and restraints, rather than reciting the Joint Commission name.

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The full job description

As published by Mercyhealth.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Strong problem-solving abilities in complex situations. • Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity. • Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit. • Outstanding relationship building skills. • Must possess strong physician relationship skills. • Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility. • Supports process improvement in operations, quality, and organizational change identified for their areas. • Knowledge of accreditation and certification requirements and standards for their areas of responsibility. • Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility. • Participates in hospital and department committees. • Demonstrated ability in developing and mentoring staff and colleagues. • Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same. • Exhibits a passion for nursing • Serves as a role model and coach for Critical Moments of Service Standards and service recovery. • Participates in department or unit performance improvement activities, may include shared governance. • Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command. • Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE) EDUCATION AND/OR EXPERIENCE Graduate of an accredited nursing program. BSN preferred. CERTIFICATION/LICENSURE Licensed as an RN in state of practice Approved CPR certification required within 90 days (Other certification per unit requirements: ACLS, PALS, PEARS, NRP) OTHER SKILLS AND ABILITIES May include color blind test (per department guidelines) LEVEL OF SUPERVISION Performs job duties with general supervision. Regularly supervises and manages others in the performance of their positions. SUPERVISES N/A PAY RANGE: $87,370.23 - $139,792.38 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: • Medical, Dental, Vision • Life & Disability Insurance • FSA/HSA Options • Generous, accruing paid time off • Paid Parental and caregiver leave • Career advancement and educational opportunities • Tuition and certification reimbursement • Certification Reimbursement • Well-being Programs • Employee Discounts • On-Demand Pay • Financial Education • Annual recognition/awards events • Partner appreciation days • Family entertainment/attractions discount • Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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