RN Office Triage - Behavioral Health - Evanston Hospital
Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about your two or more years of behavioral health experience. What settings and populations?
What they are checking: Whether they meet the experience requirement and have seen enough to triage well.
Tell me about a time you had to tell someone they didn't meet criteria for a program. How did you handle it?
What they are checking: Ability to give hard news kindly and offer other options.
You might float to other locations. How do you handle that?
What they are checking: Flexibility and fit with the posting's floating requirement.
How do you take care of yourself after a hard call?
What they are checking: Self-care habits that help someone last in a role with heavy emotional calls.
What would you do
A caller is intoxicated and angry on the phone. How do you handle it?
What they are checking: De-escalation and safety assessment over the phone.
How do you work with the treatment team to share what you learned in a triage assessment?
What they are checking: Clear communication with the multi-disciplinary team, as the posting describes.
A family member wants to know if their loved one called for help. What do you say?
What they are checking: Knowledge of confidentiality in mental health and substance use care.
About the work
A caller says her adult son has stopped eating, isn't sleeping and said he doesn't see the point anymore. Walk me through the call.
What they are checking: Skill in suicide risk screening and deciding between emergency and outpatient care.
How do you decide which level of care a person needs, like inpatient, partial hospital or outpatient?
What they are checking: Understanding of the levels of behavioral health care and matching patients to them.
What does the pre-certification process look like, and what makes it go smoothly?
What they are checking: Practical knowledge of insurance approval steps the posting names.
Practice this interview out loud.
Offer builds a real interview for this exact role at Endeavor Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by Endeavor Health.