Jobs › Endeavor Health

Medical Assistance/Patient Support Assistant (MA/PSA) - Outpatient Services

Endeavor Health · Evanston, IL · $20.29–$29.42 an hour · Full time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience working in a medical office.

What they are checking: Whether they're ready for a role that mixes front desk and clinical tasks in a busy practice.

This role may involve traveling to other sites. How do you adjust to working in a new office?

What they are checking: Whether they can adapt quickly to different teams and workflows.

What would you do

A patient refuses to pay their copay at check-in. How do you handle it?

What they are checking: Whether they stay polite and follow office policy without creating conflict at the front desk.

The phone is ringing, two patients are waiting to check in, and a provider needs a room turned over. What do you do first?

What they are checking: Whether they can prioritize calmly in a fast-paced office with competing demands.

A patient looks pale and says they feel faint in the waiting room. What do you do?

What they are checking: Whether they recognize a possible emergency and get clinical help immediately.

How do you handle a patient who is upset about a long wait?

What they are checking: Whether they stay calm, show empathy and keep patients informed.

About the work

Walk me through how you check in a patient and verify their insurance.

What they are checking: Whether they know registration steps and catch insurance problems before the visit.

How do you take an accurate blood pressure, and what would make you recheck it?

What they are checking: Whether they use proper technique and recognize readings that need to be rechecked or reported.

How do you document a patient's medications, allergies and reason for visit?

What they are checking: Whether they collect and record information accurately, since errors here affect patient safety.

Tell me about your experience with phlebotomy or injections.

What they are checking: Whether they can perform or learn these skills safely, since the posting says they may be required.

Practice this interview out loud.

Offer builds a real interview for this exact role at Endeavor Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Medical Assistant/Patient Support Assistant • Location: Evanston, IL • Full Time/Part Time: Full Time • Hours: Hours scheduled 8:30 AM - 5PM • Required Travel: Travel to other sites based upon department need What you will do: • Answer phones • Schedule appointments • Collect co-payments • Complete patient registration • Provide other administrative support to the physician practice • Check in and check out patient • Verify insurances • Greet patients and escort them to exam room • Document vital signs, allergies, medications and reason for office visit • Provide front office support as needed • Perform basic vitals like BP, height and weight • Phlebotomy and injections may be required What you will need: • Education: High school diploma or equivalent work experience is required. Graduate of an accredited medical assisting program is preferred, but not required. • Certification: CPR certification through the American Heart Association required; Medical Assistant Certification (AMT or AAMA) is preferred, but not required. • Experience: One year of work experience required, previous experience working in a medical office (or related field) is preferred. On the job training is provided for those who do not have previous medical assistant training or experience. Benefits (For full time or part time positions): • Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions) • Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions) • Incentive pay for select positions • Opportunity for annual increases based on performance • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. #ZRC

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