Jobs › UMB Bank

Retirement Client Advisor

UMB Bank · Milwaukee, WI · $141,354–$207,900 a year · Full time

Posted Aug 12, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a new retirement plan relationship you won. How did it start?

What they are checking: Business development skill and pipeline building, since the role carries new business goals.

How do you keep up with regulatory and tax changes that affect retirement plans?

What they are checking: Habits for staying current so they can educate clients as the posting expects.

How do you build networking relationships that lead to retirement plan business?

What they are checking: Prospecting approach through centers of influence like CPAs and benefits brokers.

Tell me about a time you had to present a formal proposal to a group of decision makers.

What they are checking: Presentation skill, since formal product proposals are part of winning new clients.

What would you do

How would you explain a manager change recommended by Portfolio Management to a client who likes their current fund?

What they are checking: Translating research into a clear recommendation and handling pushback respectfully.

Participants are panicking after a market drop and the sponsor wants you to speak to them. What do you say?

What they are checking: Calm, plain communication about markets that keeps participants from making harmful choices.

A client is unhappy with plan performance and is talking to a competitor. How do you respond?

What they are checking: Retention skill, including listening, explaining results and showing value beyond returns.

About the work

Walk me through how you'd run an annual plan and investment review with a plan sponsor.

What they are checking: Ability to structure a review covering performance, fees, fiduciary duties and participant outcomes.

How would you help a plan sponsor design a participant education program?

What they are checking: Practical knowledge of what makes participant education raise savings and good decisions.

What fiduciary responsibilities do plan sponsors have, and how do you help them meet those?

What they are checking: ERISA knowledge and the ability to guide sponsors through their legal duties.

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The full job description

As published by UMB Bank.

The Retirement Client Advisor generates new business opportunities and manages a customer portfolio defined in the business plan. This involves being the primary contact for new or existing customers, presenting formal product proposals, and maintaining ongoing prospects for new business development.  This role focuses on building customer relationships and gaining loyalty by listening and responding to customers’ needs. How you'll spend your time: • Delivers exceptional service in managing his/her book of business and building client relationships • Partners with internal Portfolio Management and Research to fully understand market narrative, manager selection and monitoring, strategy decisions, and effectively communicate recommendations • Regularly meets with clients for on-going plan/investment reviews • Educates and communicates with clients about market conditions, plan/account investments, performance, strategy, changes in regulatory or tax environment, and other factors which may influence plan decisions • Provides consultation to plan sponsors on the development of a participant education program to support the client’s objectives • Facilitate or deliver participant education and advice • Creates and maintains networking relationships to create a pipeline of business • Achieves annual new business revenue goals for assigned accounts and/or territory • Maintains client information in a CRM tool • Understands the benefits of products and effectively differentiate UMB's Retirement Services from the competition • Provides interdisciplinary expertise to clients when needed while partnering with bank leadership and other departments • P erforms other duties as assigned. • We're excited to talk to you if: • You have a Bachelor ’ Degree in Business Administration/Management, Finance or related field or  equivalent work experience • 5-7 years in the financial services industry with a minimum of 3 years specific experience in a sales role • Br oad knowledge of financial markets, asset allocation principles, and financial products • Ex perience in investment manager selection and monitoring a plus • P rior experience with DC retirement plans and understanding of regulations related to ERISA, DOL, and IRS • S olid understanding of plan design, compliance and testing, and industry standards • G ood written/verbal communication, organization and client service skills • A bility to maintain professional working relationships with internal and external clients • A bility to interpret documents and resolve technical problems • C ritical thinking and problem-solving skills to identify and recommend appropriate follow-up action Bonus points if: • C hartered Financial Analyst - CFA - CFA Institute • C ertified Investment Management Analyst (CIMA) - Investment Management Consultants Association - IMCA • Q ualified Plan Financial Consultant (QPFC) - National Association of Plan Advisors • Certified Financial Planner - CFP - Certified Financial Planner Board of Standards, Inc. This position was posted on 08/12/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

 Compensation Range: $141,354 - $207,900 The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information. UMB offers competitive and varied benefits to eligible associates , such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. Are you ready to be part of something more? You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request. If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB. #LI-AS1

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