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This position has closed. Nordstrom removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Retail Sales - Orchard Place Rack

Nordstrom · Skokie, IL · $17.45–$18.15 an hour · Variable

Posted Sep 22, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked in a fast-paced, high-energy job.

What they are checking: Whether they can keep up with constant movement and changing tasks.

Tell me about a time you had to learn a new task quickly.

What they are checking: Whether they can move between areas of the store and pick things up fast.

How comfortable are you with lifting boxes and bulky items?

What they are checking: Whether they can handle the physical side of the job without strain.

What hours can you work, including weekends and holidays?

What they are checking: Whether their availability fits the busiest times for an off-price store.

What would you do

A customer is looking for a deal on a specific brand. How do you help?

What they are checking: Whether they know how to point customers toward the right racks and new arrivals.

You are cashiering and a customer wants to return something bought online. What do you do?

What they are checking: Whether they can handle transactions across in-store, online and mobile without confusion.

A customer is upset that an item is final sale. How do you respond?

What they are checking: Whether they stay calm and explain policy kindly, getting a lead if needed.

How would you make a customer feel welcome in a busy store?

What they are checking: Whether they greet and help even when they are in the middle of other tasks.

About the work

What do you think makes the Rack shopping experience different from a full-line store?

What they are checking: Whether they understand the Rack customer wants speed, deals and a clean, easy floor.

How would you keep a department sized and straightened as customers shop?

What they are checking: Whether they understand recovery is ongoing and drives sales.

Practice this interview out loud.

Offer builds a real interview for this exact role at Nordstrom from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Nordstrom.

Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals. We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process. A day in the life for Sales and Customer Service … • Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day • Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience • Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor • Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor • Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed • Demonstrate expertise in all technologies used in the store environment • Adhere to all operational, merchandise and asset protection standards • Promote initiatives like our Nordstrom Rewards program A day in a life for Stock Support and Fulfillment… • Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments • Fulfill customer orders in a timely manner following quality standards • Prepare and ship customer’s orders following quality, packing and shipping standards • Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes • Assist in maintaining clean and organized selling floors and stockrooms • Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures You own this if you have… • Clear, effective communication with strong interpersonal skills • Accountability, initiative and a high level of ownership • Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment • The ability to work a flexible schedule based on business needs • Physical Requirements: • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. • Frequent use of hands for grasping, fine manipulation, pushing and pulling • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds • Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $17.45 - $18.15 Hourly We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Applications are accepted on an ongoing basis. © 2026 Nordstrom, Inc