Nordstrom Hiring Day – Thursday October 8th, 11am-5pm – Old Orchard Center
Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
We are hiring for sales in several departments and for support roles. Which one fits you best and why?
What they are checking: Whether they know their own strengths and have thought about where they would do well.
Tell me about a time you gave a customer really great service. What did you do?
What they are checking: Whether they understand what great service looks like in practice, which matters for every Nordstrom role.
How comfortable are you being on your feet and moving for a six to eight hour shift?
What they are checking: Whether they understand the physical side of the job and can handle it every shift.
Tell me about a time you worked with a team to get something done fast.
What they are checking: Whether they pitch in and communicate with coworkers, since stores run on teamwork.
What is your availability, and how do you handle a schedule that changes week to week?
What they are checking: Whether they can give the store the flexibility it needs during busy seasons.
What would you do
A customer asks for a size we do not have on the floor. What do you do?
What they are checking: Whether they keep looking for a solution, like checking stock or ordering, instead of saying no.
If you worked as a cashier and the line got long, how would you keep customers happy?
What they are checking: Whether they stay friendly and efficient under pressure and acknowledge people who are waiting.
How would you approach a customer who seems to be just browsing?
What they are checking: Whether they can start a friendly conversation without being pushy, which drives sales.
A customer is upset about a return policy. How do you handle it?
What they are checking: Whether they stay calm, show empathy and get help when needed instead of arguing.
About the work
What does a fulfillment or stock role involve, as you understand it?
What they are checking: Whether candidates for support roles understand accuracy and speed matter when handling online orders and stock.
Practice this interview out loud.
Offer builds a real interview for this exact role at Nordstrom from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by Nordstrom.