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Retail Department Coordinator- Jacksonville, IL

TJX Companies · Jacksonville, IL · $16.00–$16.50 an hour · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a small group to finish a task. What did you do to keep everyone on track?

What they are checking: Practical leadership experience, since coordinators guide associates through processing every day.

How do you keep the Coordinator on Duty updated so merchandise keeps flowing?

What they are checking: Clear communication habits between leaders on the floor.

Tell me about a time you had information you couldn't share with coworkers. How did you handle it?

What they are checking: Confidentiality, which the posting says coordinators must maintain.

What would you do

Your department is behind on freight, and the store manager wants the floor full by noon. How do you decide what to do first?

What they are checking: Prioritizing under time pressure and communicating realistic progress to leadership.

An associate you work with is friendly with customers but slow processing. How would you coach them?

What they are checking: Giving balanced feedback that keeps a good associate motivated while fixing a gap.

A customer is upset about a price while you're in the middle of directing a team. What do you do?

What they are checking: Role modeling customer service even when busy with operations.

What would you do if you saw a team member take merchandise to the back without a reason?

What they are checking: Integrity and willingness to act on possible dishonesty as a leader.

About the work

As a department coordinator at Marshalls in Jacksonville, you'd orchestrate truck delivery. How would you plan the day when a truck arrives?

What they are checking: Whether they can organize freight flow so merchandise gets to the floor quickly and in order.

How would you train a new associate on tagging, hanging and securing merchandise?

What they are checking: Their ability to teach standards clearly so new associates get it right the first time.

How do you know when a department meets merchandising standards?

What they are checking: Having a clear picture of what a well-merchandised department looks like to a customer.

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The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor • Trains and mentors Associates on established merchandising and processing principles • Ensures merchandise is properly tagged, hung, secured, and coded • Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor • Ensures Associates complete tasks and activities according to store plan; prioritizes as needed • Monitors productivity of team and coaches as necessary • Organizes and rotates back stock for easy replenishment • Maintains and upholds merchandising philosophy and signage standards • Maintains all organizational, cleanliness and recovery standards for the backroom area • Ensures compliance with recycling and, where applicable, hazardous waste programs • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Able to work a flexible schedule, including nights and weekends • Superior communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Team player, working effectively with peers and supervisors • Capable of lifting heavy objects with or without reasonable accommodation • Able to train others • 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1968 West Morton Avenue Location: USA Marshalls Store 1627 Jacksonville IL This position has a starting pay range of USD $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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