Assistant Manager
Posted Dec 15, 2025 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you built a team culture where people felt included and supported.
What they are checking: Whether they can create the inclusive environment the posting puts at the center of this role.
Tell me about a time you had to coach someone whose performance was slipping.
What they are checking: Whether they can give honest feedback and a plan, then follow through fairly.
Things change quickly in our stores. Tell me about a time a plan fell apart and you had to adjust on the spot.
What they are checking: Whether they stay calm and decisive in a fast-paced, ever-changing store environment.
What would you do
What does a magical moment for a customer look like in a Marshalls store, and how would you get your team to create them?
What they are checking: Whether they can turn a service goal into specific habits associates use every day.
An associate comes to you upset because they feel left out by the rest of the team. What do you do?
What they are checking: Whether they act on inclusion concerns seriously and privately instead of brushing them off.
How do you develop associates who want to move into coordinator or supervisor roles?
What they are checking: Whether they invest in growing people, which builds the bench a store depends on.
A customer complaint reaches you about a cashier you know is usually great. How do you handle it?
What they are checking: Whether they listen to both sides fairly and protect both the customer experience and the associate.
About the work
Walk me through how you would plan a store day when you have a big truck, a short staff and a sales goal.
What they are checking: Whether they can balance processing, staffing and selling with clear priorities.
How do you build a schedule that covers the store while staying within payroll?
What they are checking: Whether they understand that staffing is a budget decision tied to customer traffic and tasks.
Your store's shrink results are worse than expected. What would you look at first?
What they are checking: Whether they think through processing, register practices and floor coverage as sources of loss.
How would you make sure your store stays safe and follows company policy when you are the leader on duty?
What they are checking: Whether they own safety and compliance as part of running the building, not just sales.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by TJX Companies.