JobsAdvocate Health

Retail Clinical Pharmacist

Advocate Health · Kenosha, WI

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Walk me through how you'd counsel a patient picking up a new blood thinner prescription who seems rushed and not that interested in listening.

whether the candidate can adapt patient education technique to a resistant patient rather than reciting information

Tell me about a time you caught a medication order that didn't look right. What did you do and how did it get resolved?

clinical vigilance and willingness to intervene even when it slows down workflow

Tell me about a time you had to give a technician or pharmacy team member feedback on an error they made. How did you approach it?

ability to mentor and correct staff without damaging trust or workflow

Tell me about a time you identified a gap or risk in the medication-use process at your pharmacy and what you did about it.

initiative on quality improvement and medication safety reporting, not just individual dispensing accuracy

Given this schedule involves closing shifts until 10 PM and weekend rotations, how do you keep your clinical sharpness and attention to detail during the later or longer shifts?

self-awareness about fatigue management and honesty about the demands of the actual posted schedule

Technical

What's your process for reviewing a new prescription against a patient's full medication list to catch interactions or duplications?

depth and consistency of clinical review process, not just software reliance

How do you decide when a patient's symptoms or questions mean they need to be redirected to a physician instead of just handled with OTC guidance or counseling?

clinical judgment around scope of practice and escalation

How do you stay current on new drug approvals, guideline changes, or biomedical literature that affects the regimens you're recommending?

whether the candidate has an actual system for continuing clinical education versus a vague answer

Situational

A prescriber calls in a prescription for a drug that's non-formulary and there's no cheaper equivalent on hand. How do you handle that conversation with the patient and the prescriber?

understanding of formulary management and comfort navigating between insurer, prescriber, and patient interests

It's a Saturday afternoon, you're the only pharmacist on, and the queue is backing up while a patient needs an urgent immunization and someone else has a question about drug interactions. How do you triage that?

prioritization and workflow management under real staffing constraints of a retail setting

If a pharmacy student or resident you're precepting makes a dispensing error during a check, what do you do in that moment and afterward?

balance between patient safety, teaching responsibility, and supporting a learner

A patient comes in upset because their insurance rejected a prior authorization and they need their medication today. How do you handle that interaction?

customer service and conflict resolution skills under a stressful, emotionally charged situation

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 38590 API Kenosha: Store 1150 - Retail Pharmacy Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 76-80 hours/pay period based on candidate preference. Pharmacy is open 7:30 AM - 10 PM Mon-Fri and 8-4 Sat/Sun 4 day work week. 2 PM shifts/week 12-10. Every 3rd weekend rotation. Schedule is set on a 3 week rotation. Off on Wednesdays. Pay Range: $54.90 - $82.35 Major Responsibilities: Oversees pharmaceutical care, including retrieving and evaluating biomedical literature and designing medication therapy regimens  Uses effective patient education techniques to provide counseling to patients and caregivers, including information on medication therapy, adverse effects, compliance, appropriate use, handling, and medication administration   Designs, recommends, monitors, and evaluates patient specific pharmacotherapeutic regimens based on relevant biomedical literature. Implements recommendations effectively and utilizes policies and procedures and documents in the appropriate format.    Reviews and accurately interprets medication orders and prescriptions   Participates in the management of medical emergencies when applicable   Actively supports department medication safety and quality improvement activities, including the reporting of events through appropriate channels  Performs quality assurance and performance improvement of the medication use system as appropriate   Collaborates with the healthcare team to manage formulary adherence and the medication-use process. Assists in the acquisition of non-formulary, compassionate use, and investigational medications.    Practices in compliance with organization’s policies and procedures, as well as local, state, and federal regulations    Prepares, dispenses, and oversees the proper storage and handling of medications in accordance with best practice, policies and state and federal regulations   Serves as preceptor for pharmacy students, residents, and healthcare learners as assigned     Mentors, orients, trains, and assists with the performance evaluation of pharmacy teammates, residents, and students as assigned  Directs and checks the accuracy of the work of pharmacy support team members in accordance with the organization’s policies and procedures to ensure safe and efficient workflows, service standards, and regulatory compliance  Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: Licensed in the state(s) of practice or eligible for reciprocity required  Immunization and non-vaccine injectable certification required based on area of practice  Credentialing and privileging required based on area of practice  Education Required: Bachelor’s or Doctorate degree in pharmacy from an ACPE-accredited school of pharmacy required, or an FPGEC certificate from NABP  Experience Required: No experience required. Knowledge, Skills & Abilities Required: Maintains skills in area of practice  Strong computer skills  Excellent communication and organization skills  Excellent presentation, facilitation, and training development skills  Demonstrates decision making, team building, customer service, and conflict resolution skills  Life support training courses may be required dependent on department discretion  Physical Requirements and Working Conditions: Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 35 pounds of material without assistance  Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity  May be required to frequently stretch, bend, squat, or kneel to perform job  Utilizes appropriate personal protective equipment (PPE) to minimize exposure to hazardous agents   Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises  Must be able to perform manipulative skills such as writing, typing, and data entry into the computer and automated dispensing machines   Must have use of both hands, be able to see clearly and read small font such as that on unit-dose medication packages and syringes  Must have functional speech, vision, and hearing  Operates all equipment necessary to perform the job  Exposed to normal office environment  DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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