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Retail Cashier/Merchandise Associate

TJX Companies · Appleton, WI · $14.00–$14.50 an hour · Part time

Posted Sep 6, 2025 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

At Marshalls in Appleton, you'd ring sales and work the floor. Tell me about a job where you did more than one kind of task in a shift.

What they are checking: Whether they can switch tasks smoothly, since the role is built around cross-training.

Tell me about a time a customer was rude to you. How did you respond?

What they are checking: Their ability to stay professional and keep the experience positive under pressure.

How do you stay friendly when you've been on the register for hours?

What they are checking: Consistency in customer engagement over a long shift.

Why Marshalls, and what do you know about how off-price stores work?

What they are checking: Interest in the business and an understanding that inventory changes constantly.

What would you do

A customer says they were overcharged after they've already left the register. How do you help?

What they are checking: Resolving a pricing complaint calmly and by the book, which keeps customers coming back.

You've been asked to recover the shoe department before close and it's a mess. How do you go about it?

What they are checking: Working methodically to restore a heavily shopped area to standard.

What would you do if a friend came through your line and asked you to skip scanning an item?

What they are checking: Integrity under social pressure, which loss prevention standards rely on.

A new associate is struggling with returns. How would you help them without slowing your own line?

What they are checking: Teamwork and role modeling, which the posting asks of all associates.

About the work

How do you make sure your drawer balances at the end of a shift?

What they are checking: Their habits around careful counting and following procedure on every transaction.

How would you explain the benefits of our loyalty or credit program in one or two sentences?

What they are checking: Whether they can make a quick, clear pitch, since promoting programs is part of the job.

Practice this interview out loud.

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The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3825 E Calumet St Suite 1200 Location: USA Marshalls Store 1389 Appleton WI This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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