Front End Lead Cashier
Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time other people came to you for help because you knew the job well.
What they are checking: Whether they are already a go-to person, which is what a lead cashier needs to be.
Tell me about a time you had to handle a cash or register mistake, yours or someone else's.
What they are checking: Whether they own and fix money errors calmly and follow procedure, since register accuracy is part of the job.
How do you keep your energy and your tone up with customers at the end of a long closing shift?
What they are checking: Whether their customer service holds up when they are tired, since they set the tone for the whole front end.
Tell me about a time you trained someone who was struggling to pick up a new task. What did you change about how you taught it?
What they are checking: Whether they adjust their coaching to the person, because new cashiers learn at very different speeds.
What would you do
As lead cashier, you'd still ring customers while leading others. How would you balance your own register with watching the whole front end?
What they are checking: Whether they can keep an eye on the team while still being productive on their own register.
What would you do if a customer got rude with one of your newer cashiers?
What they are checking: Whether they will step in to protect their associate while still taking care of the customer.
You'd assign registers and coordinate breaks for everyone up front. Walk me through how you'd plan breaks on a busy Saturday without leaving the lines long.
What they are checking: Whether they can plan coverage ahead of time instead of reacting, since break timing is where front ends usually fall apart.
How would you coach a cashier who rings accurately but never mentions the store credit card or loyalty program?
What they are checking: Whether they can coach a sales behavior without making the associate feel pushy or nagged.
A customer is upset because a return is past the policy window, and they want to speak to someone in charge. What do you say?
What they are checking: Whether they can hold company policy while keeping the customer's dignity and the line calm.
The line is backing up, two registers are open, and one associate is on break. What do you do in the next two minutes?
What they are checking: Whether they act fast on POS coverage and know when to jump on a register themselves.
About the work
What would you teach a brand new cashier on their first day?
What they are checking: Whether they know which basics matter most, like accurate rings, counting change and greeting every customer.
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As published by TJX Companies.