Jobs › TJX Companies

Retail Backroom Supervisor

TJX Companies · Lake Geneva, WI · $14.25–$14.75 an hour · Full time

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

Apply at TJX Companies

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you trained someone to follow a standard exactly.

What they are checking: Whether they can teach tagging, securing and coding so new associates meet the standard without constant checks.

Tell me about a time you led a team through a really busy stretch, like a holiday.

What they are checking: Whether they keep the team steady and motivated during peak volume, which is when backroom leads matter most.

What would you do

Your team is behind and the backroom is overflowing. The Coordinator on Duty needs product on the floor now. What do you do?

What they are checking: Whether they communicate, reprioritize and keep goods flowing when the backroom and floor needs collide.

An associate has been late three times this month. How would you handle it?

What they are checking: Whether they address attendance fairly and directly while following company process.

What would you do if you noticed merchandise going out without security tags?

What they are checking: Whether they enforce loss prevention steps even when the team is rushing to empty the truck.

A customer needs help loading a large item and your team is mid-truck. What do you do?

What they are checking: Whether they keep customer experience in view even while leading backroom work.

About the work

Walk me through how you would plan the morning when a HomeGoods truck arrives.

What they are checking: Whether they can orchestrate a delivery with a clear plan for people, space and what goes to the floor first.

HomeGoods merchandise includes furniture, glassware and bulky decor. How does that change how you run the backroom?

What they are checking: Whether they think about handling, staging and space for awkward or fragile goods specific to home stores.

How do you measure whether your associates are processing efficiently?

What they are checking: Whether they think about pace and quality together instead of pushing speed at the cost of mistakes.

How do you keep the backroom safe with carts, ladders and stacked cartons everywhere?

What they are checking: Whether they own safety for their team and catch hazards before someone gets hurt.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by TJX Companies.

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: The Opportunity: Grow Your Career Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor • Trains and mentors Associates on merchandising and processing principles • Ensures merchandise is properly tagged, hung, secured, and coded • Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor • Ensures Associates complete tasks and activities according to store plan; prioritizes as needed • Monitors productivity of team and coaches as necessary • Organizes and rotates back stock for easy replenishment • Maintains and upholds merchandising philosophy and signage standards • Maintains all organizational, cleanliness and recovery standards for the backroom area • Ensures compliance with recycling and, where applicable, hazardous waste programs • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Able to work a flexible schedule, including nights and weekends • Superior communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Team player, working effectively with peers and supervisors • Capable of lifting heavy objects with or without reasonable accommodation • Able to train others • 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 200 North Edwards Blvd. Suite C Location: USA HomeGoods Store 0726 Lake Geneva WI This position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Apply at TJX Companies