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Retail Backroom Processor

TJX Companies · Rockford, IL · $15.00–$15.50 an hour · Part time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked at a steady pace for hours. How did you keep your quality up?

What they are checking: Stamina and consistency, which processors need to get freight out every day.

Tell me about a time you got feedback on your work and how you used it.

What they are checking: Coachability, since processing standards are taught and checked by coordinators.

Why does backroom work appeal to you?

What they are checking: Whether they understand and want the physical, behind-the-scenes nature of the job.

What would you do

You open a box and several items are broken. What do you do?

What they are checking: Following damage procedures so the store can account for loss correctly.

The backroom is full and more freight is coming tomorrow. How would you help get ahead?

What they are checking: Whether they think about flow and prioritization rather than just working the box in front of them.

If you're asked to help on the floor or register on a busy afternoon, how do you switch gears?

What they are checking: Comfort moving from back work to customer-facing work, which cross-training may require.

What would you do if you saw a coworker setting aside items to buy later at a lower price?

What they are checking: Integrity around merchandise, which the store's loss prevention standards depend on.

About the work

At HomeGoods, processing means a lot of breakable home decor. How would you handle glassware and fragile items moving quickly?

What they are checking: Care with fragile goods, since damage while processing is lost money and lost product.

How do you make sure tags and tickets are on the right items, especially when lots look alike?

What they are checking: Accuracy in tagging, which prevents pricing errors and disputes at the register.

Furniture and large pieces sometimes come in. How would you move something heavy or awkward safely?

What they are checking: Safe lifting judgment and knowing when to ask for a second person.

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The full job description

As published by TJX Companies.

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 6630 East State Street Location: USA HomeGoods Store 0683 Rockford IL This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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