OfferDrill.

Jobs › TJX Companies

Merchandise Sale Associate

TJX Companies · Rockford, IL · $15.00–$15.50 an hour · Part time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

Apply at TJX Companies

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

In a store where shoppers like to browse on their own, how do you tell when someone wants help and when they want space?

What they are checking: Whether they can read customers well, which is how engaging and interacting with every customer works in practice.

Tell me about a time you helped a customer who was having a hard time finding something. What did you do?

What they are checking: Whether they engage customers on their own instead of waiting to be asked, which is the heart of this role.

This posting talks about honesty, integrity and respect. Tell me about a time you did the right thing when nobody would have noticed.

What they are checking: Whether integrity shows up in their actions, since stores trust associates with cash, merchandise and each other.

The posting says you may be cross-trained in multiple areas of the store. Tell me about a time you had to learn a new task quickly.

What they are checking: Whether they adapt when moved from register to floor to stockroom as the store's needs change during a shift.

Tell me about a time you worked closely with a team to get a big job done on time.

What they are checking: Whether they pull their share and help others finish, since store work is done in teams against the clock.

What would you do

A customer can't find her size in a style she loves and there's nothing in the back. How do you help her?

What they are checking: Whether they keep looking for alternatives and keep the customer engaged instead of just saying no and walking away.

You notice someone near the fitting rooms pulling tags off clothing. How do you handle it?

What they are checking: Whether they know to stay safe, offer customer service, and alert management instead of confronting a suspected shoplifter.

Part of the job is promoting the credit card and loyalty programs. How would you bring them up with a customer who's in a hurry?

What they are checking: Whether they can make a short, natural pitch without pressuring people, since promoting these programs is part of every transaction.

A customer is short with you at the register because the line was long. How do you respond?

What they are checking: Whether they can absorb frustration without taking it personally and still give that customer a good experience.

About the work

What does it mean to recover a department, and how would you get a picked-over section back to standard?

What they are checking: Whether they understand sizing, folding, hanging and putting returns back, the daily work that keeps an off-price store shoppable.

How would you explain to a friend why our store looks different every time they walk in?

What they are checking: Whether they understand that constant new arrivals mean constant processing and recovery, which shapes every associate's day.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by TJX Companies.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 6233 East State Street Location: USA Marshalls Store 0296 Rockford IL This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Apply at TJX Companies