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Retail Associate - Daytime

TJX Companies · Madison, WI · $15.00–$15.50 an hour · Part time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a daytime role. What days and hours can you count on being here, and what could get in the way?

What they are checking: Reliability for daytime coverage, which the store needs to plan freight, recovery and register shifts.

Tell me about a time you helped a customer find something that wasn't where they expected it.

What they are checking: Willingness to go a bit further for a customer, since off-price stock moves and changes constantly.

Tell me about a time you worked with someone you didn't get along with. How did you keep the work going?

What they are checking: Their ability to support a positive store culture with respect, which the posting stresses.

If a manager asked you to cover processing in the back for the day, how would you feel about it?

What they are checking: Openness to cross-training, since the role may move between areas of the store as needed.

What would you do

Sierra sells outdoor, active and workwear gear. If a customer asks for help picking hiking boots, how would you help even if you're not an expert?

What they are checking: Whether they can serve a customer honestly with what they know and help them compare options on an off-price floor.

Daytime is often slower on the floor. What would you do with a quiet half hour?

What they are checking: Whether they find recovery and merchandising work on their own instead of waiting for direction.

A customer wants to return used gear without a receipt. How would you approach that?

What they are checking: Whether they follow return policy while staying polite and getting a manager when the case is unclear.

How would you mention the loyalty program to a regular who comes in every week?

What they are checking: Whether they can tie a program to a real benefit for the customer instead of reciting a script.

What would you do if you found a price tag that looked like it had been switched?

What they are checking: Awareness of loss prevention standards and knowing to report rather than ignore suspicious signs.

About the work

How do you count change back to a customer, and why does the store care how you do it?

What they are checking: Understanding that a set procedure prevents drawer shortages and disputes with customers.

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The full job description

As published by TJX Companies.

Sierra At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 676 South Whitney Way Suite B Location: USA Sierra Store 0088 Madison WI This position has a starting pay range of USD $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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