JobsAdvocate Health

Resuscitation Quality Improvement (RQI) Coordinator

Advocate Health · Oak Brook, IL

Posted Sep 1, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to train a group of frontline staff or leaders on a process they were skeptical about. How did it go?

comfort with adult learning and ability to win credibility with clinical staff

Describe a large project you developed and deployed from start to finish, including how you handled shifting deadlines.

evidence of managing complex, fluid projects rather than just routine tasks

Tell me about a time you had to communicate a policy or process change to a large group and got pushback. What did you do?

communication skill under resistance, since this role is constant liaison work

Tell me about a time you had to be the go-between for an outside vendor and your own organization when something wasn't working right.

experience managing vendor relationships and advocating for the organization's needs

This job involves travel between sites and a fair amount of change in the schedule. How do you usually handle a week that doesn't go as planned?

resiliency and flexibility given the stated travel and shifting priorities

Tell me about a time data you pulled revealed a problem nobody had noticed yet. What did you do with that information?

whether the candidate uses reporting proactively rather than just producing numbers on request

Technical

What do you know about the AHA curriculum and how RQI as a program differs from traditional BLS classroom recertification?

baseline subject matter knowledge required to be the go-to expert on day one

How would you build a report that shows compliance and skills trending across an entire health system, and who would you share it with?

actual capability with data reporting tools and understanding of the audience for that data

What experience do you have with Microsoft SharePoint and Teams for coordinating a group like RQI champions across many locations?

real fluency with the specific tools used for ongoing coordination, not just general Office skills

Situational

Walk me through how you would roll out a new RQI initiative across multiple sites when the champions at each site have different levels of buy-in.

whether the candidate can drive a system-wide program while managing local variation and resistance

Say a site reports their RQI cart or manikin equipment isn't working and monthly cleaning logs are behind. How do you handle that?

practical troubleshooting instinct and follow-through on compliance details

If two site leads gave you conflicting information about how a process should run, how would you sort out which one is right and get everyone aligned?

ability to standardize practice across a decentralized system without alienating local leaders

How would you approach unifying life support training practices across sites that have historically done things their own way?

strategic thinking about standardization versus respecting local context

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 10610 Advocate Aurora Health Corporate - Life Support Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: M-F 8AM-4:30PM. Some flexability required. Pay Range: $25.30 - $37.95 The Resuscitation Quality Improvement Coordinator is engaged in all aspects of the RQI program.  This role will actively participate in the planning and implementation of the RQI program across the Advocate Aurora Health system. The RQI coordinator serves as the subject matter expert on the program providing daily support to leaders and team members.  This role will also lead the unit-based RQI champions, troubleshoot issues and concerns with equipment/processes and create system reports per an established schedule. Major Responsibilities: • Oversee the ongoing maintenance activities and program initiatives. • Serves as the subject matter expert in the RQI program providing daily support to leaders, RQI site leads, RQI Champions and team members as needed. • Lead RQI champions and RQI site leads including orienting new RQI champions to the role, responding to questions or concerns and establishing a schedule for RQI champion communication related to program initiatives and updates.  Co-lead RQI Champion meetings with RQI site leads.  Communicate with RQI Champions through various methods such as email and Teams. • Serves as the lead resource on RQI stations addressing equipment related situations including ensuring monthly cleaning is followed at all sites. • Actively participates in meetings/forums to educate leaders and team members on the RQI program. • Generates site and system reports related to RQI program (compliance, skills, cognitive, etc.) as RQI administrator with full rights.  This includes creating reports displaying data trends for the system. • Provides RQI reporting training to team members throughout the system. • Communicates changes within RQI reporting functions to appropriate leaders and team members. • Identify and implement opportunities to unify life support training across AAH. Licensure, Registration, and/or Certification Required: • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA). Education Required: • Associate's Degree (or equivalent knowledge) in Health Care Administration or related field. Experience Required: • Typically requires 3 years of experience in adult learning; Understanding of AHA curriculum; Experience with large project development and deployment; Ability to create detailed reports including data trending.    Knowledge, Skills & Abilities Required: • Knowledgeable in AHA curriculum and capable of overseeing large projects with fluid deadlines • Excellent written and oral communications including strong presentation/speaking skills • Ability to collaborate with interprofessional teams, leaders and stakeholders to facilitate project implementation • Serve as a key liaison between Advocate Aurora Health and RQI Vendor • Proficient in Microsoft Office including Word, Excel, PowerPoint and SharePoint • Resiliency and flexibility to deal with a changing environment Physical Requirements and Working Conditions: • This position requires travel, therefore, will be exposed to weather and road conditions. • Operates all equipment necessary to perform the job. • Exposed to a normal office environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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