OfferDrill.

Jobs › Uline

Repair Technician

Uline · IL · Full time

Posted Sep 3, 2026 · We last checked this listing on Oct 6, 2026

Apply at Uline

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about something mechanical or electrical you have repaired. How did you find the problem?

What they are checking: Whether they have real hands-on repair ability, even if it came from a hobby or another job.

Tell me about a time you helped a customer who was upset. What did you say?

What they are checking: Whether they have the calm, friendly manner Uline expects on customer calls.

What would you do

A customer calls frustrated that a piece of equipment is not working and wants to return it. How would you help them over the phone?

What they are checking: Whether they stay patient and can solve the problem remotely so the customer avoids an unnecessary return.

You open a returned product and see it was clearly used the wrong way. How do you handle that with the customer?

What they are checking: Whether they can teach proper use politely without blaming the customer.

Another department asks you a repair question you do not know the answer to. What do you do?

What they are checking: Whether they admit what they do not know and find the right answer instead of guessing.

You have several repairs waiting, phone calls coming in and an email queue. How do you keep up?

What they are checking: Whether they can switch between repair work and customer support without letting either slip.

The hours are Monday through Friday, 10:30 to 7. Does that schedule work for you?

What they are checking: Whether they can commit to the set shift, since customers need coverage during those hours.

About the work

A customer sends back a tape gun or strapping tool that will not work right. Walk me through how you figure out what is wrong.

What they are checking: Whether they troubleshoot step by step instead of swapping parts until something works.

How would you explain a fix to a customer who is not technical, either on the phone or in an email?

What they are checking: Whether they can give clear, simple instructions that a customer can actually follow.

How would you put together a repair estimate, including parts?

What they are checking: Whether they can be accurate and organized with parts and costs, which the posting lists as a duty.

How do you stay safe when you work on electrical equipment or tools with sharp blades?

What they are checking: Whether they follow basic safety habits like unplugging and handling blades carefully.

Practice this interview out loud.

Offer builds a real interview for this exact role at Uline from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Uline.

Repair Technician Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That’s what you’ll find when you join Uline as a Repair Technician. In this role, you’ll help customers get the most out of their Uline products by providing expert guidance on proper use, troubleshooting issues and performing repairs that keep their operations running smoothly. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Hours: Monday - Friday, 10:30 AM to 7 PM. Position Responsibilities • Repair products returned by customers including packaging tools and equipment. • Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns. • Act as a resource for departments, answering questions and supporting their repair-related needs. • Coordinate parts and estimates for repairs. Minimum Requirements • High school diploma or equivalent. Bachelor's degree preferred. • Prior electrical and mechanical experience a plus. • 2+ years of customer support experience a plus. Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. Employee Perks • Best-in-class, clean, modern facilities. • First-class fitness center with complimentary personal trainers. • Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . EEO/AA Employer/Vet/Disabled #LI-LA1 #CORP (#IN-PPMER) #ZR-HQMER Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Apply at Uline