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Rental Agent

U-Haul · Wauwatosa, WI · Moonlighter

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped a customer over the phone solve a frustrating problem.

What they are checking: Whether they can calm people and fix issues without seeing them face to face.

What does results-oriented mean to you in a job like this?

What they are checking: Whether they focus on getting customers their equipment, not just completing calls.

Tell me about a time you worked well with people in different locations.

What they are checking: Whether they can support field team members and dealers they rarely see in person.

Every day is different in this job. How do you handle change?

What they are checking: Whether they adapt calmly to shifting priorities in a fast-paced environment.

What would you do

You'll be placing reservations and distributing equipment. How would you decide where to send trucks when supply is tight?

What they are checking: Whether they think about customer needs, location demand and fairness when equipment is limited.

A dealer calls because the truck a customer reserved isn't there. What do you do?

What they are checking: Whether they act fast to find another option and keep everyone informed.

A customer is angry and wants to cancel their move. How do you respond?

What they are checking: Whether they listen, offer real solutions and stay professional under pressure.

How would you work with your Traffic Control Manager when you disagree on an equipment decision?

What they are checking: Whether they share concerns respectfully and still follow the final direction.

About the work

How do you stay organized when you're juggling many reservations at once?

What they are checking: Whether they have habits that prevent double-booking and missed details.

How comfortable are you learning reservation software and entering data accurately?

What they are checking: Whether they can pick up systems quickly and make few errors.

Practice this interview out loud.

Offer builds a real interview for this exact role at U-Haul from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by U-Haul.

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 11700 W Capitol Dr, Wauwatosa, Wisconsin 53222 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment. U-Haul Offers: • Career stability • Opportunities for advancement • Mindset App Reimbursement • Gym Reimbursement Program • Health insurance & Prescription plans, if eligible • Paid holidays, vacation, and sick days, if eligible • Life insurance • MetLaw Legal program • MetLife auto and home insurance • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more • 401(k) Savings Plan • Employee Stock Ownership Plan (ESOP) • 24-hour physician available for kids • Dental & Vision Plans • Business travel insurance • You Matter EAP • LifeLock Identity Theft Protection • Critical Illness/Group Accident Insurance • Dave Ramsey’s SmartDollar Program Reservation Manager Agent Responsibilities: • Assist with calls from and to customers. • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand. • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. • Assist with the Company’s U-Box portable storage product. Minimum Qualifications: • High school diploma or equivalent • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email • Proficient in customer service, time management and multitasking U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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