Jobs › U-Haul

Hitch Professional

U-Haul · Wauwatosa, WI · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

Apply at U-Haul

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you worked with your hands to fix or build something.

What they are checking: Whether they have real hands-on experience and enjoy this kind of work.

How do you explain to a customer how to safely hook up and use a new hitch?

What they are checking: Whether they can teach customers clearly so they tow safely.

How do you keep your tools and work area organized on a busy lot?

What they are checking: Whether they work safely and efficiently in shared outdoor spaces.

Tell me about a time you learned a technical skill from scratch.

What they are checking: Whether they can learn the trade on the job if they are new to it.

What would you do

A customer wants to tow more weight than their vehicle is rated for. What do you say?

What they are checking: Whether they protect the customer's safety while explaining the limits respectfully.

You strip a bolt during an install. What do you do?

What they are checking: Whether they fix problems properly and tell their manager instead of hiding them.

What would you do if a customer complained that their lights stopped working a week after install?

What they are checking: Whether they take ownership and fix issues quickly to keep the customer's trust.

About the work

Walk me through installing a hitch and wiring the trailer lights.

What they are checking: Whether they know the full job from fit to electrical test, done safely.

How do you choose the right hitch class for a customer's vehicle and trailer?

What they are checking: Whether they understand tow ratings and match equipment to the load.

How do you test your wiring work before the customer leaves?

What they are checking: Whether they verify each light and connection rather than assuming it works.

Practice this interview out loud.

Offer builds a real interview for this exact role at U-Haul from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by U-Haul.

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 11700 W Capitol Dr, Wauwatosa, Wisconsin 53222 United States of America Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a hard-working, knowledgeable person for the position of Hitch Service Technician. Hitch Service Technicians work in U-Haul Moving and Storage Center lots to provide outstanding service to customers using their advanced technical expertise. Our motto is ' Hire Fast, Pay Fast .' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus ! In addition, we offer a $300 cash bonus , paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers Hitch Service Technicians: • Career stability • Opportunities for advancement • Mindset App Reimbursement • Gym Reimbursement Program • Health insurance & Prescription plans, if eligible • Paid holidays, vacation, and sick days, if eligible • Life insurance • MetLaw Legal program • MetLife auto and home insurance • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more • 401(k) Savings Plan • Employee Stock Ownership Plan (ESOP) • 24-hour physician available for kids • Dental & Vision Plans • Business travel insurance • You Matter Program (EAP) Employee Assistance Program • LifeLock Identity Theft Protection • Critical Illness/Group Accident Insurance • Dave Ramsey’s SmartDollar Program Hitch Service Technician Primary Responsibilities: • Understand and explain U-Haul’s variety of towing packages • Recommend and install the right tow package on customer vehicles • Provide exceptional customer service and support to U-Haul customers. • Other duties as assigned • Participate in ongoing continuous U-Haul education through U-Haul University Requirements: • Valid driver’s license and the ability to maintain a good driving record • Basic wiring and hand/power tool experience • High School Diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields. Physical Demands: The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationery, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Apply at U-Haul