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Relationship Manager - North LaSalle, IL

Fidelity Investments · Chicago, IL · $48,000–$91,000 a year · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you turned an unhappy customer into a loyal one.

What they are checking: Service recovery skill and genuine care for clients, which drives long-lasting relationships.

Tell me about a time you noticed an opportunity to add value for a customer that they hadn't asked about.

What they are checking: Whether they listen for needs and spot opportunities to deepen relationships naturally.

How do you stay accurate in a detailed compliance environment when things get busy?

What they are checking: Attention to detail under pressure, which the posting names as essential.

Why do you want to be part of a branch team rather than a phone-based role?

What they are checking: Motivation for in-person relationships and teamwork in a branch setting.

What would you do

How would you help a Financial Consultant stay organized when they have a full calendar of high-value clients?

What they are checking: Whether they see the support side of the role and can bring structure to a busy branch team.

A client asks you a planning question that goes beyond what you're licensed or trained to answer. What do you do?

What they are checking: Compliance awareness and knowing when to bring in the Financial Consultant.

A long-time client is upset about a market drop and wants to sell everything today. How do you respond?

What they are checking: Calm, empathetic handling that respects the client's choice while bringing in the right advice.

About the work

What's your status on the Series 7 and 66, and how do you plan to finish any you still need?

What they are checking: Licensing readiness and a concrete plan, since the posting requires these registrations.

How would you explain the difference between a Roth IRA and a traditional IRA to a client?

What they are checking: Product knowledge and the ability to explain it simply and accurately.

What's going on in the markets right now that your clients might ask about?

What they are checking: Market awareness that builds credibility in daily client conversations.

Practice this interview out loud.

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The full job description

As published by Fidelity Investments.

Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role The Relationship Manager helps facilitate relationships with Fidelity’s most valuable clients. In this pivotal role, you will support the branch team by strengthening client relationships, keeping Financial Consultants organized, and ensuring daily activities are aligned with client needs. Through your honesty and integrity, we know you will inspire client dedication and engagement to develop long-lasting, positive relationships with Fidelity. You will learn how to cultivate a book of business and successfully find opportunities to add value to the relationship. You will see your impact on the business and have rewarding interactions with clients every single day. The Expertise and Skills You Bring • FINRA Series 7 & 66 licensed and hold appropriate state registrations, OR ability to acquire Series 66 upon hire • 1-3 years in financial services with an emphasis in providing an excellent customer experience • Ability to find success in a dynamic, deadline driven, and detailed compliance environment • Planning experience and knowledge of financial markets and products • Strong social skills and the ability to deliver highly personalized service to each client • Ability to think creatively and be comfortable making decisions with the support of your team • Degree and/or other professional certifications are helpful; if you don’t already have a CFP or degree, our Tuition Reimbursement program can help you obtain one • Ability to facilitate targeted appointments that drive meaningful client engagement • Client-focused mindset and brings strong financial planning insight • Vested interest in being an advocate for clients • Professional, with a polished communication style • Demonstrate coachability, collaboration, and curiosity as core strengths The Team Fidelity’s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our benefit programs are designed to help you and your family strike the right balance. We offer training in-branch, regionally, nationally, and virtually to help you with all aspects of your business. You will not fail due to a lack of training or onboarding. You are key to the Fidelity relationship strategy. You will be focused on deepening client relationships through long-term mentorship, collaborating with the Relationship Manager team company wide, being responsible for the client contact strategy, and building long-lasting meaningful relationships with clients. Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. The base salary range for this position is $48,000-91,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications: Series 07 - FINRA, Series 66 - FINRA Category: Relationship Management

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