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This position has closed. Wintrust removed this listing from their careers page on Sep 29, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Relationship Banker - Whitefish Bay, WI

Wintrust · Whitefish Bay, WI · $22.00–$28.00 an hour · Full time

Posted Aug 27, 2026 · We last checked this listing on Sep 28, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a customer who was upset with you.

What they are checking: Composure with someone angry when there is nowhere to escalate to.

This is full time in Whitefish Bay, sometimes opening or closing the branch. How does that fit your life?

What they are checking: Honest fit with the location and responsibility the posting states.

What would you want to be doing in banking in two years?

What they are checking: The posting advertises a promote from within culture, so honest ambition fits.

What would you do

How would you find out what a customer actually needs rather than what they came in asking for?

What they are checking: The posting names discovering financial needs and tailoring recommendations.

A customer asks you to do something with an account that does not feel right. What happens next?

What they are checking: The posting names recognizing potential fraud and other risks.

When would you bring in a mortgage or wealth management colleague?

What they are checking: The posting names collaborating with those business partners specifically.

How do you recommend a product without it feeling like a sales pitch?

What they are checking: The relationship half of a relationship banker, which is easy to do badly.

How would you help a customer who is uncomfortable with digital banking?

What they are checking: The posting names assisting customers with digital products, which in a branch means teaching.

How do you keep a customer's information private when other people can hear you?

What they are checking: Practical discretion in an open branch.

About the work

Walk me through handling a cash transaction accurately when there is a line behind the customer.

What they are checking: The posting includes operating a teller drawer, which is half of this dual role.

Practice this interview out loud.

Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Wisconsin’s Bank® as a full-time Relationship Banker! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As a Relationship Banker, you will build and retain meaningful relationships with your customers, using your financial knowledge to recommend thoughtful solutions to meet their needs. In this dual role, you will contribute to the success of the branch by: • Building lasting relationships with customers, discovering their financial needs and tailoring product and service recommendations • Collaborating with business partners (Mortgage, Wealth Management) to connect customers to experts who can help with specialized needs • Operating a teller drawer serving customers in the lobby/drive-up • Opening accounts, performing account maintenance and assisting customers with digital products • Recognizing potential fraud and other risks • Depending on the shift, you might be responsible for bank opening/closing • Helping support community and bank events Qualifications: • 1-3 years of experience in a customer service, financial service, or sales role • High School diploma or GED required • Intermediate computer skills • Must be able to lift up to 50 lbs Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated hourly rate for this role is $22.00 - $28.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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