Relationship Banker - Mokena, IL
Posted Aug 11, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
You would open accounts, perform maintenance and help customers with digital products. How do you help a customer who is uncomfortable with online banking?
What they are checking: Patience with the customer this branch model actually serves.
Tell me about a customer relationship you built over time. What made it last?
What they are checking: Whether they have actually retained customers or just served them.
How do you recommend a product you genuinely think the customer does not need?
What they are checking: Where they stand when sales goals and customer interest diverge — the honest answer is that they do not.
This asks for three to five years in customer service, financial services or sales, pays $22.00 to $28.00 an hour plus bonus, and requires lifting up to fifty pounds. What would you want to know about how the role is measured?
What they are checking: That they read the terms and will ask what the goals are.
What would you do
This role discovers customer financial needs and tailors recommendations. How do you find out what someone actually needs when they came in for one transaction?
What they are checking: Needs discovery rather than product pushing, which is the difference from a teller role.
You would collaborate with mortgage and wealth management partners to connect customers to specialists. How do you know when to hand someone off rather than handle it yourself?
What they are checking: Referral judgment, named directly in the duties.
You still operate a teller drawer alongside the relationship work. How do you handle a lobby that is busy when you are mid-conversation with a customer about their finances?
What they are checking: The real daily tension in this hybrid role.
You would recognize potential fraud and other risks. What would make you slow down a transaction that a customer is in a hurry to complete?
What they are checking: Risk awareness against service pressure.
About the work
Mokena is a smaller community. What does that mean for how a bank branch should operate there?
What they are checking: Community banking awareness rather than a generic retail answer.
You may be responsible for opening or closing the branch depending on the shift. What does that responsibility actually involve?
What they are checking: Understanding of branch security procedures.
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Practice this out loudThe full job description
As published by Wintrust.