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Relationship Banker - Mokena, IL

Wintrust · Mokena, IL · $22.00–$28.00 an hour · Full time

Posted Aug 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You would open accounts, perform maintenance and help customers with digital products. How do you help a customer who is uncomfortable with online banking?

What they are checking: Patience with the customer this branch model actually serves.

Tell me about a customer relationship you built over time. What made it last?

What they are checking: Whether they have actually retained customers or just served them.

How do you recommend a product you genuinely think the customer does not need?

What they are checking: Where they stand when sales goals and customer interest diverge — the honest answer is that they do not.

This asks for three to five years in customer service, financial services or sales, pays $22.00 to $28.00 an hour plus bonus, and requires lifting up to fifty pounds. What would you want to know about how the role is measured?

What they are checking: That they read the terms and will ask what the goals are.

What would you do

This role discovers customer financial needs and tailors recommendations. How do you find out what someone actually needs when they came in for one transaction?

What they are checking: Needs discovery rather than product pushing, which is the difference from a teller role.

You would collaborate with mortgage and wealth management partners to connect customers to specialists. How do you know when to hand someone off rather than handle it yourself?

What they are checking: Referral judgment, named directly in the duties.

You still operate a teller drawer alongside the relationship work. How do you handle a lobby that is busy when you are mid-conversation with a customer about their finances?

What they are checking: The real daily tension in this hybrid role.

You would recognize potential fraud and other risks. What would make you slow down a transaction that a customer is in a hurry to complete?

What they are checking: Risk awareness against service pressure.

About the work

Mokena is a smaller community. What does that mean for how a bank branch should operate there?

What they are checking: Community banking awareness rather than a generic retail answer.

You may be responsible for opening or closing the branch depending on the shift. What does that responsibility actually involve?

What they are checking: Understanding of branch security procedures.

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The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Relationship Banker! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As a Relationship Banker, you will build and retain meaningful relationships with your customers, using your financial knowledge to recommend thoughtful solutions to meet their needs. In this dual role, you will contribute to the success of the branch by: • Building lasting relationships with customers, discovering their financial needs and tailoring product and service recommendations • Collaborating with business partners (Mortgage, Wealth Management) to connect customers to experts who can help with specialized needs • Operating a teller drawer serving customers in the lobby/drive-up • Opening accounts, performing account maintenance and assisting customers with digital products • Recognizing potential fraud and other risks • Depending on the shift, you might be responsible for bank opening/closing • Helping support community and bank events Qualifications: • 1-3 years of experience in a customer service, financial service, or sales role • High School diploma or GED required • Intermediate computer skills • Must be able to lift up to 50 lbs Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated hourly rate for this role is $22.00 - $28.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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