Relationship Banker- Frankfort, IL
Posted Aug 24, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Walk me through how you would find out what a customer actually needs during a routine transaction.
What they are checking: Needs discovery without turning a teller visit into a sales call.
Tell me about a time you spotted something that did not look right with a transaction. What did you do?
What they are checking: Fraud and risk awareness, which the posting names as a duty.
The posting mentions supporting community and bank events. What would you want to do in Frankfort that would actually bring people in?
What they are checking: Genuine interest in the local market rather than event attendance.
This is a full-time onsite role in Frankfort asking for one to three years in customer service, financial service or sales, with a teller drawer and possible opening or closing duties. What do you want to know about the shift pattern, the pay range and the size of the branch?
What they are checking: Whether they ask the plain questions about hours, pay and team.
What would you do
Frankfort is a suburban branch with a lot of long-standing customers. How do you build a relationship with someone who has banked there for twenty years and does not want anything to change?
What they are checking: Relationship work in an established suburban customer base.
A customer's situation would be better served by a product that pays you nothing. What do you do?
What they are checking: Whether the recommendation follows the customer or the incentive.
How do you help a customer who is nervous about moving to digital banking?
What they are checking: Digital adoption handled patiently rather than pushed.
Describe a busy day at a branch. How do you keep accuracy up when the lobby and the drive-up are both full?
What they are checking: Accuracy under pressure, which is the job's core risk.
About the work
How do you decide when to bring in the mortgage or wealth management team?
What they are checking: Knowing the handoff point, which this posting builds in as collaboration.
Walk me through opening a new account well. What do you make sure the customer understands before they leave?
What they are checking: Account opening done so the customer is not surprised later.
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Practice this out loudThe full job description
As published by Wintrust.