Relationship Banker - Delafield, WI
Posted Jun 11, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you built a relationship with a customer that led to repeat business.
What they are checking: Whether they see banking as long-term relationships, which is the heart of this role.
How do you feel about having sales goals as part of your job?
What they are checking: Whether they are comfortable with goals while keeping customer needs first.
Tell me about a time you turned around an unhappy customer.
What they are checking: Whether they can listen, solve problems and save a relationship, which matters in a branch.
What would you do
Wintrust calls itself the alternative to the big banks. How would you show that difference to a customer walking into the Delafield branch?
What they are checking: Whether they can deliver the personal, community-bank service Wintrust uses to stand apart.
A customer comes in to deposit a check and mentions they just started a small business. What do you do?
What they are checking: Whether they listen for needs and naturally offer helpful products without being pushy.
You open a new account and something about the customer's ID doesn't look right. What do you do?
What they are checking: Whether they follow Know Your Customer rules and escalate concerns instead of rushing the account through.
How would you grow your book of customers in a smaller community like Delafield and the Lake Country area?
What they are checking: Whether they have ideas for local outreach and referrals in a tight-knit market.
An older customer wants to withdraw a large amount in cash and seems nervous, with someone waiting outside. What do you do?
What they are checking: Whether they can spot signs of elder financial abuse and follow bank procedures to protect the customer.
About the work
How would you explain the difference between a CD and a money market account to a customer?
What they are checking: Whether they know core deposit products well enough to explain them clearly and honestly.
What do you know about the Bank Secrecy Act and when you'd need to report a cash transaction?
What they are checking: Whether they understand basic anti-money laundering duties every banker must follow.
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Practice this out loudThe full job description
As published by Wintrust.