JobsAdvocate Health

Rehabilitation Clerical Aide

Advocate Health · Manitowoc, WI

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

Apply at Advocate Health

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you worked one-on-one with someone who was frustrated or in pain. What did you do?

interpersonal skill and composure with patients who may be uncomfortable or emotional, since the job requires close one-on-one contact

Tell me about a time you had to lift, transfer, or move someone physically. How did you make sure it was done safely?

comfort with the physical demands and knowledge of proper body mechanics or use of lifting equipment

Tell me about a time you noticed a supply running low or a piece of equipment that needed maintenance. What did you do about it?

proactive communication with supervisors and ownership of the clinic's day-to-day upkeep

Describe a time you had to mentor or show a new coworker how to do something. How did you approach it?

readiness for the mentoring and coaching responsibility toward new rehab aides

Have you noticed a safety issue or near miss in a workplace before? What did you do with that information?

willingness to report safety events honestly rather than let them go unaddressed

Technical

Walk me through how you would follow through on a home exercise program a therapist set up for a patient, once the therapist steps away to see another patient.

whether the candidate understands the aide's limited scope and how to execute therapist-directed exercises without improvising treatment decisions

What do you know about universal precautions, and how would that change what you do when handling a patient with an infected wound?

basic infection control knowledge required for wound care support

Describe the process you'd follow to clean and reset a treatment area in the gym versus resetting a patient's room after treatment, including things like bed position and call light placement.

attention to detail and awareness of the specific safety checklist items listed in the job's responsibilities

Situational

A patient tells you a piece of equipment feels wrong during a wound vac set-up, but the therapist is with another patient. What do you do?

judgment about escalation and staying within scope on a task with real safety risk

If a patient needs to be moved and you estimate they weigh more than the 35-pound limit you can lift alone, what's your plan?

whether the candidate will follow policy on requesting help and using patient handling equipment rather than risking injury

How would you go about learning to set up equipment like a wound vac or pulsatile lavage machine if you'd never used it before?

willingness to ask for training and follow instructions exactly rather than guess with unfamiliar clinical equipment

You're at the front desk and the phone rings while a patient needs help getting into the treatment room. How do you prioritize?

ability to juggle clerical duties and patient care responsibilities without letting either slip

This clinic sees patients from kids to older adults. How would your approach differ helping a teenager with an exercise program versus an elderly patient recovering from a fall?

understanding of age-specific needs and behavior as called out in the job's additional requirements

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 37587 AMC Manitowoc County - Outpatient Rehabilitation: Dewey Street Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Rehabilitation Aide working at Aurora Sports Health - Dewey Street Clinic. This role will be responsible for assisting both physical and occupational outpatient therapists. Anticipated hours are Monday - Friday 8:00am - 4:30pm with flexibility; clinic hours are 7:00am - 6:00pm Monday - Thursday and 7:00am - 5:30pm Friday. Pay Range: $20.80 - $31.20 Major Responsibilities: Administration of Therapist/Assistant initiated patient exercise programs 1)Follows through with therapist-established exercise program per handout. 2)Demonstrates knowledge in accessing home exercise programs and brochures from SharePoint, as appropriate. 3)Assists with therapy sessions as instructed by PT/PTA/OT/COTA. 4)Follows through with therapists’ guidelines on ROM exercises. 5)Communicates with nursing and other staff regarding therapy-related information, as instructed by the therapists. Prepares and assists therapists with wound management, and perform appropriate set-ups of Woundcare equipment. 1)Perform thorough and safe set-up of Woundcare equipments, both woundvac and pulsatile lavage. 2)Assist therapist with the process as instructed in applying woundvacs or treatment with pulsatile lavage. 3)Communicate with nursing regarding any woundcare related information, as instructed by the therapists. Manages treatment environment. 2)Cleans treatment area/equipment after each patient use and at the end of the day, using hospital-approved cleaning supplies. a. For treatment conducted in the gym, the Rehab Aide/Tech will clean treatment area /equipment after each patient use and at the end of the day. b. For treatment conducted in the patient’s room, the Rehab Aide/Tech is responsible for re-applying SCD’s, plugging in equipment, ensure the bed is in the lowest position and locked, bed rails are up, based on patient needs, call light, bedside table, phone is returned to pre-treatment locations. 1)Prior to treatment, the Rehab Aide/Tech will set-up the patient’s room and ensure the therapist has the equipment needed to conduct treatment. Maintenance of equipment and/or supplies necessary for daily operations of the clinic. 3)Vends DME to patients based on orders and therapist's recommendation. 1)Performs cleaning and maintenance of walkers, canes, crutches, stair case, mat table, splint pans, etc., after patient use. 2)Updates supervisor when equipment supply needs to be replaced/ordered. Participation in educational activities. 1)Keeps informed of changes occurring within the Physical Medicine department and Advocate Health Care. 2)Attends and participates in departmental meetings on regularly scheduled work days. 3)Participates in performance improvement initiatives within the department and organization. 4)Completes mandatory competencies and CBTs within specified timelines. Implementation of Department Goals. 1)Actively assists with achieving “Always” and “Very Good” responses on survey tools for inpatient and outpatient areas. 2)Identifies and reports safety events, including near misses. 3)Identifies opportunities for improvement within the department and organization. Performance of clerical tasks as related to the general operations of the department. 1)Answers phones, taking and delivering accurate messages 2)Assists in OP front desk responsibilities, if needed. 3)Assists supervisors with data collection for Lean projects and departmental performance improvement initiatives, as appropriate. 4)Assists with the mentoring and coaching of new Rehab Aides. Education/Experience Required: - High school diploma - 6 months experience working with people on a one-on-one basis Knowledge, Skills & Abilities Required: - Good interpersonal skills - Familiarity with computers -CPR certified Physical Requirements and Working Conditions: This position involves bending, lifting consistently at least 35 pounds, pushing wheelchairs and transferring patients, which often requires physical strength, endurance and use of proper body mechanics. Set-up of certain equipment requires strength to tighten knobs, etc. Physical stamina during emergency situations may be required and often cannot be delegated (i.e. assisting patients down stairs during re-education, performing CPR, etc.) Contact with infectious wounds and certain pathologies which requires the use of Universal Precautions is common. Use of Hazardous Material for cleaning and sterilization of equipment may be involved. Evening hours may be required. Weekend and holiday work is required in some work areas. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Addendum: ADDITIONAL INFORMATION: Requires use of Universal Precautions at times. This position will need to recognize needs and behaviors of a variety of age groups of patients treated (i.e.) understand child growth and development, normal patterns of adolescent behavior and look for signs of normal aging. Prior experience with various age groups is preferred. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Apply at Advocate Health

Related jobs

Physical Therapist (PT) - Acute Care and Emergency

Advocate Health · Elgin, IL

Posted Sep 19 · Verified Sep 20

Medical Assistant (MA)/LPN - OB/GYN

Advocate Health · Franklin, WI

Posted Sep 19 · Verified Sep 20

Nurse Practitioner or Physician Assistant - Family Medicine - Full Time

Advocate Health · Summit, WI

Posted Sep 19 · Verified Sep 20

Registered Nurse (RN) - Orland Park

Advocate Health · Orland Park, IL

Posted Sep 18 · Verified Sep 20

GI Scheduler

Advocate Health · Chicago, IL

Posted Sep 18 · Verified Sep 20

Supervisor Clinical Physician Practice (Orland Park)

Advocate Health · Orland Park, IL

Posted Sep 18 · Verified Sep 20