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Registration Specialist - River Valley and Float (part-time)

Sauk Prairie Healthcare · Spring Green, WI · Part time

Posted May 7, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you dealt with an angry customer. What did you say?

What they are checking: Staying calm and respectful while solving the problem.

Tell me about a time you learned a new computer system. How did you get comfortable?

What they are checking: Willingness and ability to learn registration software quickly.

What would you do

You'll be based at River Valley but float to Wisconsin Heights, Plain and Lodi. How do you get comfortable at a new front desk quickly?

What they are checking: Adaptability and asking the right questions to learn each clinic's routines.

A patient's insurance shows as inactive at check-in. What do you do?

What they are checking: Handling an awkward money conversation kindly while following policy.

How would you help a patient who speaks limited English check in?

What they are checking: Using an interpreter properly rather than relying on family members or guessing.

The phone is ringing, two patients are at the desk and a vendor walks in. How do you handle it?

What they are checking: Multitasking while keeping each person feeling acknowledged, since a quick greeting buys patience while they wait.

About the work

Walk me through how you register a patient and verify their insurance eligibility.

What they are checking: Accuracy with demographics and insurance, which prevents denied claims and surprise bills for patients.

Why does it matter to get a patient's name, birth date and address exactly right?

What they are checking: Understanding that registration errors can mix up records and affect patient safety.

What forms and signatures would you collect before a patient is seen, and why do they matter?

What they are checking: Awareness that consent and other forms protect the patient and the clinic.

How do you keep patient information private at a busy front desk?

What they are checking: Practical HIPAA habits like lowering voices and protecting screens.

Practice this interview out loud.

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The full job description

As published by Sauk Prairie Healthcare.

Looking to be part of a team that provides extraordinary healthcare from the heart? You Belong Here. POSITION SPECIFICS Title: Patient Services Representative FTE: .75 (60 hours per 2-week pay period) Schedule: Mon 8:30am to 5:00pm; Wed 9:30am to 5:00pm; Thur 8:00am to 4:00pm; Fri 8:00am to 4:00pm Holiday Rotation: None Weekend Rotation: None On Call Requirements: None Float: Based in River Valley Clinic as primary location; will also need to float to Wisconsin Heights, Plain and Lodi Clinics POSITION SUMMARY Responsible for greeting and helping direct all patients, visitors and vendors, registering patients for inpatient or outpatient services and answering a multiline telephone. Registration may occur via telephone prior to the patient’s visit or in person in a hospital/clinic setting. POSITION TECHNICAL RESPONSIBILITIES • Greets and directs all patients, visitors and vendors. Also maintains the visitor and vendor log. • Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings. • Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process. • Complete forms, obtain signatures and scan documents into record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others. • Collect copays, deductibles and any self-pay balances, where permissible (cash, checks, credit card payments). • Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department. • Answer a multi-line computer-based switchboard telephone and either responds to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately. • Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any weather warnings, bomb threats, etc.) • Scanning, order supplies, distribute faxes, direct patients and visitors, screen sales people, sign for packages, reserving meeting rooms electronically, and monitor maintenance and upkeep of office machinery. • Other duties as assigned. POSITION REQUIREMENTS Education: • Required: None • Preferred: High school diploma or equivalent Experience: • Required: None • Preferred: 3 – 6 months previous customer service experience. Previous healthcare experience, including medical terminology and cash handling desired Licenses and Registrations: • Required: None • Preferred: None Certification(s): • Required: Patient Access Specialist Certification within one year of employment for employee hired after 1/1/2020. This will be provided by employer. • Preferred: None BENEFIT SUMMARY • Competitive health and dental insurance options • Flexible paid time off to balance work and life • Retirement plan with immediate vesting and employer match • Discounted membership to our state-of-the-art fitness facility • Generous tuition reimbursement • Employer provided life and disability insurance • Free parking at facility #IND101

Apply at Sauk Prairie Healthcare