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Registrar

St. Norbert College · De Pere, WI · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led the adoption of a new student information system or a major process change. What went wrong, and how did you handle it?

What they are checking: Whether they can lead technology change in a records office without losing data integrity or staff trust.

How have you mentored and developed staff in a small office where everyone covers many duties?

What they are checking: Whether they can build a capable team, which the posting names as a leadership duty.

Tell me about a time you found an error in degree certification or transcripts after it had gone out.

What they are checking: Whether they own and correct mistakes openly, since certified records affect graduates' jobs and graduate school.

What would you do

A parent calls asking for their adult child's grades and says they pay the tuition. How do you and your team handle that under FERPA?

What they are checking: Whether they apply FERPA precisely and can train staff to say no kindly, since mistakes here become legal problems.

A faculty member wants to change a grade from two years ago with little documentation. What do you do?

What they are checking: Whether they protect the integrity of the academic record while working respectfully with faculty.

How do you manage the academic calendar, course catalog and Commencement planning when deadlines pile up at the same time?

What they are checking: Whether they can plan ahead for the predictable crunch points in a registrar's year.

Space utilization often becomes a tug of war between departments. How have you handled classroom scheduling conflicts?

What they are checking: Whether they can make fair, data-based scheduling decisions and explain them to faculty.

How do you decide when an academic policy exception is fair to grant and when it would be unfair to other students?

What they are checking: Whether they apply policy consistently while leaving room for real hardship, which builds trust across campus.

About the work

The posting mentions NCAA rules. How has the registrar's office supported athletic eligibility certification where you've worked?

What they are checking: Whether they understand progress-toward-degree certification, where an error can cost a team its eligibility.

How would you use registration and degree progress data to give insights on retention and student success?

What they are checking: Whether they can move beyond record keeping to analysis that helps the college keep students enrolled.

How do you make sure enrollment reporting to national systems like the National Student Clearinghouse is accurate and on time?

What they are checking: Whether they know how reporting errors affect students' loans and the college's compliance.

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The full job description

As published by St. Norbert College.

St. Norbert College (SNC), a nationally ranked, private, Catholic, liberal arts college, invites applications for the position of Registrar. The position provides leadership for the team and is responsible for collecting, recording, maintaining, and reporting student records within FERPA guidelines. The position is expected to assess data and provide institutional insights that impact student enrollment, retention strategies, and student success efforts. This role is also instrumental in leading the adoption and implementation of business processes and technologies to enhance service quality as well as operational efficiency and effectiveness. Responsibilities: • Leadership & Oversight : Provide leadership in the administration of academic policies, systems implementation, and student records management, ensuring compliance with federal and state regulations, including FERPA and NCAA rules. • Team & Process Management : Lead, mentor, and train the Registrar's Office team, manage the academic calendar, course catalog, office budget, and ensure accurate enrollment reporting to national systems. • Academic Records : Oversee and certify all student records related to registration, degree completion, and academic progress, while maintaining confidentiality and integrity. • Operational Coordination : Manage space utilization, Commencement planning, and serve on college committees and task forces, ensuring optimal use of resources and alignment with institutional goals. Qualifications: • Bachelor's degree required and Master’s degree preferred in Higher Education, College Student Personnel, or a related field. • Minimum of 3-5 years of progressively responsible experience in a registrar's office or related office within higher education (preferred). Required Knowledge, Skills and Abilities: • Strong knowledge of student record management and "best practices" in registration. • Proven leadership and managerial skills, especially in collaborating with multiple offices to improve enrollment, retention, and student satisfaction. • Comprehensive knowledge of existing and pending legislation governing higher education policy. • Demonstrated expertise in the use of student data management information systems to successfully deliver registration services. Banner experience is essential. • Knowledge of computer programs (Microsoft Office, Google Apps) and ability to learn upgrades and new programs as needed. • Excellent interpersonal skills and enthusiasm for working with a diverse population of students, faculty, and staff, and contributing to a culture of inclusion and continual improvement. Benefits package: The College offers an outstanding benefits package including health, dental, vision, and life insurance; retirement plan; paid time off and tuition waiver. Application instructions: Applications received by Friday, October 30, will be given full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application. Applicants are required to submit a letter describing how their professional experience, leadership approach, and personal qualities align with the mission and values of St. Norbert College. This letter should address how the candidate would actively advance the Catholic, Liberal Arts, and Norbertine traditions in the context of this role. Mission alignment will be considered a significant factor in the evaluation process. St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students. At SNC, our commitment to communio – the Norbertine ideal of a community united as one – is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment. We seek those who will embrace our mission and commitment to building a vibrant, inclusive, and spiritually engaged community (https://snc.edu/mission ). Exempt Scheduled Weekly Hours: 40 The duties and responsibilities listed in this job description are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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