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Registered Nurse (RN) Triage - Family Practice

Advocate Health · Green Bay, WI · $35.50–$53.25 an hour · Full time

Posted Sep 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you were glad you trusted your instincts about a patient.

What they are checking: Whether they listen to their concerns and act on them instead of brushing them off.

This team values positivity and collaboration. Tell me about a time you helped a coworker or made a team better.

What they are checking: Whether they build up the team in a small clinic where everyone relies on each other.

What would you do

A 55-year-old man calls with heartburn and says he feels sweaty and tired. What do you do?

What they are checking: Whether they recognize possible heart attack symptoms that do not look classic and send him to emergency care.

A mom calls about her toddler's cough. What questions help you decide whether the child needs to come in today?

What they are checking: Whether they ask about breathing effort, hydration and alertness and can triage children as well as adults.

A patient is angry because they cannot get a same-day appointment for something you triaged as not urgent. How do you handle it?

What they are checking: Whether they can explain their decision kindly, offer options and stay firm when appropriate.

How do you manage when the phone lines are full and several urgent messages arrive at once?

What they are checking: Whether they can stay calm and sort by risk during busy times.

What would you do if you were unsure about advice you gave a patient after hanging up?

What they are checking: Whether they call the patient back and correct it, putting safety ahead of pride.

About the work

This is a triage role in family medicine at Kepler Drive in Green Bay. What does good phone triage look like to you?

What they are checking: Whether they understand triage is about finding risk quickly and sending patients to the right level of care.

How do you use triage protocols, and when do you step outside them?

What they are checking: Whether they follow protocols but also use judgment when something does not fit or feels wrong.

How do you document a triage call so it protects the patient and the clinic?

What they are checking: Whether they record symptoms, advice and the patient's understanding clearly and completely.

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Kepler Drive - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Monday, Wednesday, Thursday and Friday - 7:30am - 5pm (Tuesday's off) | No Weekends | No Holidays | No On-Call We are looking for an enthusiastic RN who enjoys working collaboratively in a team-oriented environment and is committed to delivering exceptional patient care. This position offers a predictable weekday schedule with no weekends or holidays. If you value teamwork, positivity, and work-life balance, we'd love to hear from you! Pay Range: $35.50 - $53.25 Where You Will Work : Advocate Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: Completion of an accredited or approved program in nursing Registered Nurse license issued by the state in which the teammate practices Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association Typically requires 1 year of experience in clinical nursing What You’ll Do: Schedule: Monday, Wednesday, Thursday, Friday: 7:30am-5pm. Tuesday Off As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures. Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum. About This Location: Our primary care physicians at Aurora Family Medicine in Green Bay, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 1160 Kepler Dr., Green Bay, WI. When you’re looking for primary care close to home, visit us in Green Bay, WI. Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed. Be the Nurse Who Redefines Care. At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all. Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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