Registered Nurse, Patient Navigator - Full Time
Posted Sep 3, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
What case management or care coordination experience do you bring to this patient navigator role?
What they are checking: Whether they have handled discharge planning and transitions rather than only bedside care.
Tell me about a time you coordinated care across multiple providers or agencies.
What they are checking: Whether they can keep many parties aligned so the patient doesn't fall through the cracks.
How do you handle a limited on-call rotation alongside your daytime caseload?
What they are checking: Whether they can manage on-call duties without letting their regular caseload slip.
What would you do
A patient is ready for discharge but has no ride home and no one to help them at home. What do you do?
What they are checking: Whether they know community resources and can solve barriers quickly to avoid delays.
A family disagrees with the plan to send their mother to a skilled nursing facility. How do you handle it?
What they are checking: Whether they listen, explain options honestly and respect the patient's choices.
How do you prioritize your caseload when several patients are close to discharge at once?
What they are checking: Whether they can triage by complexity and urgency so discharges stay timely.
About the work
Walk me through how you find patients early who will need discharge planning help.
What they are checking: Whether they use case-finding and referrals early in the stay instead of waiting until discharge day.
How do you reduce the risk of a patient being readmitted after going home?
What they are checking: Whether they focus on follow-up appointments, medication understanding and home support.
How do you explain utilization review and why it matters?
What they are checking: Whether they understand admission criteria and how reviews affect patient status and payment.
How do you make sure all core measures are met before discharge?
What they are checking: Whether they track quality requirements and work with nurses and physicians to close gaps.
How do you teach a patient with heart failure or COPD to manage their condition at home?
What they are checking: Whether they teach chronic disease self-care clearly enough to prevent return visits.
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Practice this out loudThe full job description
As published by Mercyhealth.