JobsAdvocate Health

Registered Nurse, Clinic (RN) - Pediatrics Triage

Advocate Health · Grafton, WI

Posted Sep 7, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to triage several calls at once and decide which child needed attention first.

prioritization skill under a high call volume with limited time per patient

Tell me about a time you disagreed with a provider about how urgently a patient needed to be seen. What did you do.

comfort advocating for patients and navigating the nurse-physician relationship respectfully

Describe a time you had to give a parent instructions they didn't want to hear, like telling them their child needs to go to the emergency room right away.

ability to communicate urgency clearly and calmly without causing panic

How do you keep your own stress in check when the phone lines are backed up and every caller thinks their situation is urgent.

self-regulation and sustainable pacing in a high-volume, part-time triage role

Tell me about a time you worked with the front desk, providers, and maybe pharmacy or referral staff to get a child seen quickly. How did you coordinate that.

cross-team coordination skills within an ambulatory clinic setting

Technical

What triage protocols or decision-support tools have you used for phone triage, like Schmitt-Thompson or a similar system, and how closely do you follow them versus using your own clinical judgment.

familiarity with standardized pediatric triage protocols and how they balance protocol with independent judgment

How do you decide when a symptom a parent describes over the phone needs same-day, next-day, or ER-level care versus watchful waiting at home.

depth of clinical reasoning specific to common pediatric complaints like fever, vomiting, breathing issues, rash

What is your process for documenting a triage call, and what do you make sure is in the chart before you close it out.

attention to documentation standards that protect the patient and the clinic legally and clinically

What's your experience with the electronic health record and phone systems used for triage documentation and call routing, and how comfortable are you learning a new one like Epic.

technical adaptability and prior EHR familiarity, since documentation happens in real time during calls

Situational

Walk me through how you handle a phone call from a parent who says their child has a fever and a rash. What questions do you ask first, and what would make you tell them to go to the ER instead of waiting for an appointment.

whether the candidate has a structured triage approach and knows red flags versus routine symptoms in pediatrics

A parent calls upset because they feel their concern was dismissed on a previous call, and now their child is worse. How do you handle that conversation.

de-escalation skill and ability to rebuild trust without being defensive

You get a call about a newborn with a low-grade fever. Walk me through what you do.

knowledge that fever in infants under a certain age is an automatic red flag requiring immediate evaluation

If a parent calls asking for medical advice about something outside your scope, like a medication dosage change, how do you handle it.

understanding of scope of practice boundaries and when to route to a provider

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01450 AAH Cedar Creek - Pediatrics: General Status: Part time Benefits Eligible: Yes Hou rs Per Week: 24 Schedule Details/Additional Information: • Phone triage 9:00 am to 5:30 pm. • Monday, Thursday and Friday Pay Range: $35.50 - $53.25 Job Description Summary: The Ambulatory and Outpatient Registered Nurse (RN), a member of Advocate Health Nursing Professional Governance community, provides high- quality, patient-centered care through evidence-based practice, clinical expertise, and compassionate care delivery in an ambulatory care setting. The RN collaborates with interdisciplinary teams, advocates for patient needs, and upholds professional practice standards to promote optimal health outcomes. Where You Will Work : Advocate Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: Completion of an accredited or approved program in nursing Registered Nurse license issued by the state in which the teammate practices Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association Minimum of 1 year of RN experience is preferred. - Change What You’ll Do: As a skilled and compassionate RN, you will play a pivotal role in providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care in accordance with established standards, policies, and procedures. Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum. About This Location: Our experienced team of pediatricians in Grafton, WI, provides comprehensive pediatric primary care for your child, from birth through their high school years. Our street address is 215 Washington St., Grafton, WI. When you’re looking for pediatric care close to home, visit us in Grafton, WI. Together, our dedicated team of pediatric experts offers a broad range of services that support your whole child through their developmental milestones. Services include preventive care such as vaccinations and well-child visits, school physicals, acute care for when your child is feeling ill, and guidance for nutrition and behavior development. With a family-centered approach, you can be confident you’re in good hands. Our pediatric physicians offer personalized care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer same-day appointments for urgent children’s health issues, virtual visits and extended hours. Be the Nurse Who Redefines Care. At Advocate Health, being a nurse means more than delivering exceptional clinical care—it means leading with purpose, compassion, and boldness. As part of our One Advocate Nurse community, you’ll join a unified team committed to lifting others up, embracing innovation, and creating inclusive spaces where everyone can thrive. You’ll be empowered to think boldly, collaborate with humility, and drive change through fearless curiosity. Whether you're at the bedside, in the community, or advancing care through research and education, you’ll help shape the future of health—because here, we’re redefining care for you, for us, for all. Your feedback matters. Every nurse’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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