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Regional Shelter Sales Manager - West Coast Region

Fetch · Remote · $115,000–$150,000 a year · Shelters - Management

Posted Aug 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a sales agent you hired who did not work out. What did you miss in the interview?

What they are checking: Honest hiring reflection, given they own hiring for the whole territory.

Walk me through how you would build a relationship with a shelter's leadership and adoption team. What do they need from you that has nothing to do with your sales targets?

What they are checking: Partner-first thinking, since the shelter controls access to the customer.

Tell me about a time you had to hold an underperforming agent accountable while keeping them motivated. What did you actually say?

What they are checking: Performance management practice, which the posting requires with accountability for coaching and results.

The role requires a Property and Casualty license in your state of residence within thirty days of hire. Where do you stand on that today?

What they are checking: A direct check on a stated licensing requirement with a short clock.

This pays $115,000 to $150,000 with bonus, needs a reliable car and a monthly travel allowance, and is an individual contributor even though you are managing agents. How do you read that setup, and what would you want to know about how the agents are employed?

What they are checking: Whether they notice the unusual structure and ask about it.

What would you do

You would manage ten to twelve shelter sales agents across Washington, Oregon, California, Nevada, Idaho and Utah. How do you coach someone you only see in person every few weeks?

What they are checking: Remote coaching practice in a wide territory, which is the heart of this seat.

Selling pet insurance inside an animal shelter means selling to someone who just adopted a pet and is already emotional. How do you train an agent to handle that well?

What they are checking: Whether they think about the adopter's experience, not just the conversion rate.

One shelter in your territory is well below its new business target and the agent there says the adoption volume is just low. How do you check whether that is true?

What they are checking: Willingness to verify an explanation rather than accept it.

You are on the road most of the month with a travel budget and monthly expense reports. How do you decide which shelters get an onsite visit this month?

What they are checking: Territory prioritization under a real budget constraint.

About the work

How do you explain what makes Fetch's coverage different from a competitor's without overstating what a policy pays?

What they are checking: Product honesty in a licensed insurance sale.

Practice this interview out loud.

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The full job description

As published by Fetch.

About Fetch At Fetch , we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness. About the Industry The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care. About the Role The  Regional Shelter Sales Manager (Ideal Markets include: Washington, Oregon, California, Nevada, Idaho, and Utah) will be an individual contributor who’s responsible for driving growth in their territory, targeting animal shelters and rescues. You must be passionate, competitive, positive, determined, focused, and driven to achieve results. A desire to help shape and grow this channel of business within North America’s #1 rated pet insurance — an organization that is creating market share rather than simply capturing it — is needed.   Key Responsibilities: • Achieving sales growth within your territory efficiently and within budget • Meeting sales targets for each shelter within the territory for New Business and Wellness Sales • Managing around 10 - 12 Shelter Sales Agents in assigned territory • Hiring, developing, training, and supporting Shelter Sales agents who will be selling in the shelter • Develop and maintain strong relationships with the Shelter Leadership and Adoption Teams in the shelters located in their region • Managing all administrative tasks and responsibilities relative to territory management • Proactively assessing partner needs on an ongoing basis through onsite visits and follow-up meetings • Clearly communicating competitive advantages of Fetch; demonstrating a deep understanding of Fetch and competitor pet health insurance products  • Identifying opportunities for new business and elevating the management team in a timely fashion • Managing an expense budget and submitting completed reports monthly • Living up to Fetch’s commitment to continuously exceed customer expectations REQUIREMENTS: • Demonstrated success managing and developing teams of sales representatives, agents, or producers, with accountability for coaching, performance, and results in performance-based environments. • Must have (or obtain within 30 days of hire) a valid Property & Casualty (P&C) license in the employee’s state of residence. • Must have access to a reliable automobile and will receive a monthly travel expense allowance • Must be willing to travel within your territory, to corporate headquarters, and (as needed) events and/or conferences. Why Join Fetch:  • Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration • When in the office, enjoy complimentary lunch daily, and pets are always welcome • Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive Compensation: • The pay range for this position is $115,000 - $150,000 on a full-time basis • Along with base salary, your position may qualify for additional bonuses • This position is eligible for the Company’s bonus plan(s) Benefits & Perks:  At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.  • Comprehensive Medical, dental, and vision plan for you and your family • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available  • Highly competitive 401(k) matching  • Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days • Paid company (9) holidays, including (1) floating holiday • Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year • Educational Assistance Program • Fetch Discount Perks Program • Volunteering - earn up to 8 hours per calendar year at nonprofit organizations • Employee Referral Incentive • Tuition Assistance • Commuter Benefits • Employee Assistance Program (EAP)   Pay Range $115,000 — $150,000 USD Recruiting Fraud Alert At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers. EEO Statement Fetch is proud to be an equal opportunity employer. We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.  If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com Read our Privacy Notice for California Residents

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