JobsAdvocate Health

Referral Coordinator - Family Medicine Clinic - Per Diem

Advocate Health · Park Ridge, IL

Posted Aug 25, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to track down missing medical necessity documentation to get a referral approved. What did you do?

persistence and problem-solving when information is incomplete

Describe a time you noticed a potential billing or payment problem with a referral before it became a bigger issue. What tipped you off?

attention to detail and proactive thinking about downstream payment issues

Tell me about a time your workload spiked unexpectedly. How did you keep from falling behind?

track record of handling high-volume, high-stress periods since this role explicitly calls that out

Describe a time you disagreed with a decision about a referral or authorization. How did you handle it?

judgment and professionalism when navigating conflict with clinical staff or payers

Technical

Walk me through how you handle a referral from the moment a provider orders it to the moment it's approved and scheduled.

whether the candidate actually understands the end-to-end referral workflow, not just pieces of it

What experience do you have working with managed care organizations, and what does that back-and-forth usually look like?

real familiarity with payer processes versus surface-level exposure

How do you make sure medical terminology doesn't trip you up when you're reading a physician's order or a specialist's notes?

depth of medical terminology knowledge versus just having taken the required class

Have you used an automated referral or scheduling system before? Walk me through how you entered and tracked a referral in it.

hands-on comfort with electronic systems used for documentation and tracking

What's your process for following up with specialists' offices or physicians when you need more information to complete a referral?

organizational habits and communication style with outside offices

Situational

A patient calls upset because their referral was denied. What do you say to them?

ability to deliver bad news with empathy while staying accurate and professional

You have referrals piling up from multiple providers on a busy Monday morning, and one physician needs an urgent approval right away. How do you decide what comes first?

prioritization skills under volume and time pressure

How comfortable are you working independently without a supervisor checking in on every referral?

self-direction, since the job requires working solo much of the time

Tell me about a time you had to communicate a denial of services to a patient or provider. How did that conversation go?

specific experience with a task the posting flags as a core, difficult part of the job

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Park Ridge Cumberland Ave - Family Medicine Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: Per Diem. 16 Hours per pay period required. Monday - Friday (No Weekends) 8:30AM - 5:00PM Pay Range: $21.85 - $32.80 Why Advocate Health:  When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.   At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose,  “From discovery to everyday moments, we’re redefining care – for you, for us, for all,”  we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.   What   Will  You  Do:    Schedule: Monday - Friday (No Weekends) from 8:30AM - 5:00PM.Per Diem. 16 Hours per pay period required. As a Referral Coordinator , you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.   As a key member of the ambulatory care team, you will:  • Collect all referrals from medical staff daily and obtain any necessary approvals from attendings. • Work in all aspects of the referral process, including processing referrals for patients based on primary care physician orders and follow up specialist services recommended. • Generates necessary correspondence or calls to patients, physicians and office staff, managed care organizations or vendors requesting additional information and requirements for referral authorization. • Prepare correspondence, input referral information in the automated system, collects additional medical necessity supporting documentation and provide to appropriate parties for approval. • Identifies potential problems (i.e., labs, x-rays, procedures, and other physicians) with payment of charges from referral by communication with PHO and other managed care specialists. Where You Will Work:  • Location: Park Ridge We are  Looking For:    Required Qualifications:  • H.S. diploma or G.E.D. • 3-4 years experience in a managed care organization, hospital or physician’s office with 1 year referral experience • Excellent medical terminology comprehension and its effective usage • Completion of 1 Medical Terminology class with certificate of completion. Being Part of Something Bigger  At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.  Physical Requirements and Working Conditions: • Ability to work independently. • Ability to handle stress and high workload volumes. • Ability to communicate denial of services to members and providers. • If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. Apply today and help us redefine care—for all.  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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