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Quality Supervisor

Flex · Buffalo Grove, IL · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you used quality data to put a corrective action in place.

What they are checking: Whether they can turn data into a fix that actually stops a defect from coming back.

Tell me about a time you hired someone for a quality role. What did you look for?

What they are checking: Whether they know what makes a good inspector, like attention to detail and the courage to stop a line.

How do you keep a night shift team engaged and connected to the day shift?

What they are checking: Whether they manage communication and morale for a team that rarely sees leadership.

Tell me about the toughest quality issue you have led your team through.

What they are checking: Whether they stay calm and organized during an escape or major containment.

What would you do

Production wants to ship product that is on hold. How do you handle that conversation?

What they are checking: Whether they protect quality decisions while keeping a working relationship with production.

An inspector keeps missing defects. How do you handle it?

What they are checking: Whether they coach, retrain and document fairly, working with HR when needed.

Your shift is short two inspectors. What do you do?

What they are checking: Whether they protect coverage on the highest-risk areas and escalate staffing gaps quickly.

About the work

How do you assign inspectors across the floor to get the best quality coverage on a night shift?

What they are checking: Whether they place people based on risk and skill, not just on who is available.

Walk me through how you quarantine and disposition nonconforming goods.

What they are checking: Whether they know how to contain bad product and follow MRB-style disposition steps.

How do you run a process audit on the manufacturing floor?

What they are checking: Whether they audit against written procedures and follow up on what they find.

How do you write or improve a procedure for the inspection team?

What they are checking: Whether they can create clear, usable work instructions that reduce variation between inspectors.

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The full job description

As published by Flex.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary 

 Summary: The “ Quality Supervisor ” will be based in Buffalo Grove, IL, reporting to Cecil Runyon. What a typical day looks like: Supervises and coordinates activities related to the Quality Assurance Inspection function, on the manufacturing floor. Quarantine and disposition of nonconforming goods, while ensuring the policies and processes are followed. The experience we’re looking to add to our team • Assigns employees to maximize quality control goals. • Ensures that directed shift staffing levels are maintained. • Hires guiders and inspectors for shift. • Interfaces with HR and finance for employee issues. • Research data and puts corrective actions into place. • Reviews quality reports. • Performs process and sub factory audits. • Ensures procedures are followed and may develop procedures for the quality assurance inspection operation. • Provides immediate supervision and guidance to inspectors, checking work at frequent intervals. • Frequently interacts with outside customers, vendors and functional peer groups at various management levels and serves as a liaison between customer and the division regarding quality issues. • Directs daily shift activities. • Confers with management and production to define and hold up quality goals. • Trains shift guidance to inspectors in quality processes. • Holds up engineering and other functionalities in correcting employee errors. Qualifications: • Typically requires 3 years of related experience. What you'll receive for the great work you provide: • Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement 
 Application Deadline: Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume. 

 The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity. $59,900.00 USD - $82,300.00 USD Annual Job Category Quality Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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