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Quality Manager

Medline · Northfield, IL · $116,000–$174,000 a year · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a complaint investigation where the usual approach didn't find the cause and you had to try something new.

What they are checking: Whether they can develop new investigation methods when the standard checklist runs dry.

Tell me about a continuous improvement project you led from idea to measurable result.

What they are checking: Whether they pick projects that matter and can show the numbers moved, not just that activity happened.

You manage some people through supervisors. How do you know what's really happening on the floor?

What they are checking: Whether they stay connected to the work itself rather than relying only on reports that filter out bad news.

Tell me about a time you had to address a performance problem with someone on your team.

What they are checking: Whether they deal with performance directly and fairly rather than letting it drag on.

What would you do

A division wants to launch a product on a tight date, and the process validation isn't finished. How do you handle it?

What they are checking: Whether they can protect compliance while giving the business a clear, realistic path instead of a flat no.

How do you decide where to put limited quality resources when several problems need attention at once?

What they are checking: Whether they prioritize by patient risk and customer impact, which is the core judgment of a quality manager.

A key customer is angry about a recurring defect and wants an answer this week. Walk me through your response.

What they are checking: Whether they can communicate honestly with a customer while the root cause work is still in progress.

What makes a supplier quality problem a quality team issue versus a purchasing issue, and how do you work with purchasing on it?

What they are checking: Whether they can partner across functions on supplier problems without passing blame back and forth.

About the work

How do you keep a department compliant with QSR, GMP and ISO when the products ship to different regions with different rules?

What they are checking: Whether they can map one quality system to several regulatory regimes without creating gaps or duplicate work.

How do you prepare a department for an FDA or notified body audit?

What they are checking: Whether they keep the system audit-ready all year instead of scrambling the week before an inspector arrives.

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The full job description

As published by Medline.

Job Summary Responsible for managing the quality and compliance for applicable products and processes for assigned department(s). Adapt departmental plans and priorities to address resource and operational challenges. Job Description Responsibilities: • Ensure quality and regulatory compliance with applicable regulations (ex. QSR, GMP,ISO) pertaining to the applicable life cycle and regions of distribution for the product. • Acts as a liaison with the Divisions, Suppliers, Manufacturing, and/or Operations to ensure quality products and customer satisfaction. • Manage complaints and develop new approaches to solve problems identified during the investigation process. • Identify and manage the execution of continuous improvement projects. Assist the division in product evaluation from a quality assurance and regulatory compliance standpoint. • Assist in the planning of the design, testing, inspection, and process validations to assure quality products or components. • Ensure all quality issues are resolved to customer satisfaction, in a timely manner. Resolve issues relating to product or production quality by interfacing with internal and external customers. Management responsibilities include: • Typically oversees professional employees/teams OR typically manages non-professional employees through Supervisors in manufacturing, distribution or office environments • Day-to-day operations of a group of employees; • May have limited budgetary responsibility and usually contributes to budgetary impact; • Interpret and execute policies for departments/projects and develops. • Recommend and implement new policies or modifications to existing policies. • Provide general guidelines and parameters for staff functioning. • Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. Requirements: Education • Bachelor’s degree in Engineering, Science, or Technical Field, or equivalent experience. Work Experience • At least 4 years of experience related to the design/operation of medical device or drug combination product platforms, design controls, risk management, including working in compliance with QSR/GMP/ISO requirements or other regulated industries (21CFR 820, ISO 13485, ISO 14971, MDSAP, and MDR). Knowledge / Skills / Abilities • Broad technical knowledge of relevant standards and regulations (21CFR 820, ISO 13485, ISO 14971, MDSAP, and MDR etc.) • Proficiency in analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. • Demonstrated ability to control and coordinate concurrent projects, competing priorities and critical deadlines. • Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating apivot table). • Position requires travel up to 25% of the time for business purposes (within state, out of state and/or internationally). Preferred Requirements: Work Experience • At least 2 years of supervisory/managerial experience. • Experience in Medical Device, Pharmaceutical, Food, Cosmetic, or Personal Products Industries. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $116,000.00 - $174,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here . We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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