Quality Assurance Technicians

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting. Job Description : Performs warehouse-based inspection, movement, cleaning, repair, preparation, installation, and decommissioning of gaming, amusement, ATM equipment, and other company assets in accordance with Accel Entertainment and Illinois Gaming Board specifications and installations at customer sites. This is a three-level progression based on technical proficiency, level of experience, independence, quality, and contribution to team capability. DUTIES AND RESPONSIBILITIES Warehouse Technician I • Performs a broad range of warehouse and equipment-support functions based on operational needs, including receiving, cleaning, staging, moving, loading, unloading, installing, and preparing video gaming terminals, ticket redemption machines, ATMs, amusement equipment, parts, and other company assets • Performs basic equipment inspections, cleaning, parts removal, installation, and equipment disassembly/reassembly using established procedures and work instructions. • Removes, replaces, and installs common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures. • Safely operates and uses material-handling and labor-saving equipment, including forklifts, pallet jacks, dollies, hand trucks, and similar equipment. • Use hand tools, power tools, and other equipment necessary to perform assigned warehouse and equipment-related duties. • Be cross-trained and assigned to different warehouse and equipment-support functions based on operational needs. • Assist with equipment installations, removals, exchanges, and other field-related activities as needed. • Completes assigned work accurately, maintains warehouse and work-area organization, and reports damaged equipment, safety concerns, inventory needs, and other identified issues. • Follows all department, company, safety, and gaming-regulatory procedures and provides professional internal and external customer service. Warehouse Technician II • Performs all Warehouse Technician I duties with greater independence and demonstrates increased technical proficiency with gaming, amusement, ATM, and associated equipment. • Inspects, tests, cleans, diagnoses, repairs, prepares, and decommissions equipment using established procedures and appropriate diagnostic tools. • Identifies and resolves common electronic, mechanical, peripheral, and configuration issues; completes routine repairs and appropriately escalates problems requiring advanced technical support. • Removes, replaces, and installs common equipment components and peripherals, including locks and related components, in accordance with approved controls and procedures. • Has working knowledge of VGT and amusement equipment and performs troubleshooting to determine appropriate repair, component replacement, or escalation. • Assists with equipment readiness and quality checks prior to deployment. • Safely operates and uses appropriate material-handling and labor-saving equipment when moving, preparing, repairing, or staging equipment. • Lead field installations, removals, and exchanges, including equipment movement, setup, component installation, and technical support. • Coordinates parts and inventory needs and assists with maintaining efficient equipment flow through the warehouse. • Troubleshoots and resolves routine equipment and installation issues encountered at customer locations and appropriately escalates issues requiring additional technical or operational support. • Documents completed work and identified equipment issues accurately and communicates technical information clearly. • Assists with training and development of Warehouse Technician I employees and models safe work practices and procedural compliance. Warehouse Technician III • Performs all Warehouse Technician I and II duties with a high degree of independence and demonstrates the technical and operational proficiency necessary to support both warehouse and field activities. • Safely operates assigned company vehicles and maintains all driver's license, DOT, medical, or other qualifications required for those vehicles. • Lead complex deliveries, installs, removes, exchanges, and transports video gaming terminals and other assigned equipment at customer locations without direct supervision. • Safely loads, secures, transports, unloads, moves, and positions equipment using appropriate material-handling and labor-saving equipment, including dollies, hand trucks, pallet jacks, and other approved devices. • Independently performs equipment setup, installation, connection, testing, and verification necessary to complete assigned installations and removals. • Troubleshoots and resolves equipment and installation issues encountered at customer locations and appropriately escalates issues requiring additional technical or operational support. • Completes all required installation, removal, device-entry, equipment, and regulatory documentation accurately and timely. • Communicates professionally with customers and other stakeholders while representing the company at customer locations. • Performs and supports quality checks to ensure equipment is complete, operational, and ready for deployment. • Assists with training and development of Warehouse Technician I and II employees and models safe work practices and procedural compliance. • Supports special projects, process improvements, equipment initiatives, and other warehouse or field activities based on operational needs. QUALIFICATIONS Common Requirements for All Levels • At least 21 years of age • With training, ability to use hand tools, power tools, test equipment, forklifts, dollies, pallet jacks, and hand trucks Warehouse Technician I Experience • High school diploma or equivalent required; technical coursework, vocational training, or related warehouse/equipment experience • preferred. • Forklift certified preferred • Basic mechanical aptitude and ability to learn electronic theory, equipment handling, and established repair procedures. • No prior gaming equipment experience required; 0-1 year of relevant technical, warehouse, mechanical, or equipment-maintenance experience preferred. Warehouse Technician II Experience • Two or more years of relevant experience repairing, maintaining, installing, or troubleshooting electronic, gaming, ATM, amusement, or similar equipment; or an equivalent combination of education and experience. • Demonstrated working knowledge of basic electronic theory and mechanics and proficiency with diagnostic tools and instruments. • Ability to independently complete routine diagnostics and repairs, manage competing priorities, and communicate technical issues clearly. Warehouse Technician III Experience • Able to obtain and maintain an Illinois Gaming Board Terminal Handler's License. • Non CDL Class C Driver’s License • Four or more years of progressive technical experience in gaming, ATM, amusement, electronics, or comparable equipment maintenance and repair; advanced technical training preferred. • Demonstrated expertise diagnosing and resolving complex equipment issues, applying sound judgment, and maintaining high quality and turnaround standards. • Experience coaching others, reviewing work quality, coordinating equipment or parts priorities, and contributing to process improvements or special projects. PHYSICAL DEMANDS AND WORK ENVIRONMENT • Frequently required to stand, sit, walk, talk, and hear • Continually required to utilize hand and finger dexterity, including use of a keyboard • Frequently required to lift, push, pull, move, and position equipment and materials, including heavy equipment weighing up to 1,100 pounds, using appropriate material-handling and labor-saving devices such as forklifts, pallet jacks, dollies, hand trucks, and similar equipment. • Frequently required to climb, balance, bend, stoop, kneel, or crawl • Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus • Exposure to hot and/or humid conditions and moving mechanical parts • Noise level in the work environment is usually moderate #AEGAMING Base Pay Range : $21-$24 per hour $26-$28 per hour - for applicants only with active Class C licenses or above This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset. Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief. Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.