Field Service Technician
Posted Jun 29, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you fixed a piece of electronic equipment you had never worked on before. How did you figure it out?
What they are checking: How they learn unfamiliar machines on their own, since every site may have a different terminal model.
Tell me about a time you could not fix a problem on the first visit. What did you do next?
What they are checking: Whether they escalate and follow through honestly rather than leaving a site with a half-fixed machine.
Pay here depends on experience and proficiency. What skills would you point to that should place you higher in that range?
What they are checking: Whether they can describe their own technical level honestly and with concrete examples.
What would you do
The bar owner is frustrated because machines were down all weekend and he lost money. How do you handle that conversation while you work?
What they are checking: Whether they can stay calm with an upset partner whose income depends on the machines working.
You are in the field 40 hours a week, driving between bars, gas stations and truck stops. How do you plan your day when three service calls come in at once?
What they are checking: How they set priorities across a territory when every location wants to be first.
You notice a machine has been tampered with or a seal looks broken. What do you do?
What they are checking: Whether they report integrity problems right away instead of quietly fixing things that could be evidence.
About the work
You walk into a bar at 11 a.m. and two of the five video gaming terminals are down. Walk me through what you check first.
What they are checking: Whether they troubleshoot in a logical order instead of swapping parts until something works.
What experience do you have with bill validators, printers, touchscreens or similar components inside a cabinet?
What they are checking: Whether their hands-on hardware background matches the parts that fail most often on gaming terminals.
These machines handle cash and are regulated by the state. What does that change about how you work on them?
What they are checking: Whether they understand that regulated cash equipment needs strict procedures, documentation and no shortcuts.
How do you keep your service notes and tickets accurate when you are moving from site to site all day?
What they are checking: Whether they see records as part of the job, since dispatch and compliance rely on what techs log.
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Practice this out loudThe full job description
As published by Accel Entertainment.