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Public Safety Officer, Highland Park Hospital, Evenings

Endeavor Health · Highland Park, IL · $19.22–$27.87 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you calmed down someone who was very upset.

What they are checking: Whether they have real de-escalation experience and stay calm and respectful under pressure.

Part of this job is welcoming people and giving directions. Why does that matter in a security role?

What they are checking: Whether they see customer service as part of safety, since helpful officers prevent many problems.

This is an evening shift, 2 to 10:30. Tell me about your reliability in past jobs.

What they are checking: Whether they will show up consistently, since a missed security shift leaves the hospital exposed.

What would you do

A visitor in the emergency department is getting loud and threatening staff. Walk me through how you respond.

What they are checking: Whether they use verbal de-escalation first, since this is an unarmed role in a hospital setting.

While on patrol you find a door propped open that should be secured. What do you do?

What they are checking: Whether they notice small security gaps and follow through with reporting and correction.

A patient's family reports that a wallet was stolen from a room. How do you handle it?

What they are checking: Whether they gather information carefully, involve police when needed and treat the family with respect.

A confused patient is trying to leave the hospital, and a nurse asks for your help. What do you do?

What they are checking: Whether they understand the limits of their authority and work with clinical staff to keep the patient safe.

You're directing traffic and a driver refuses to move from a fire lane. How do you handle it?

What they are checking: Whether they can enforce rules firmly but politely without escalating a minor issue.

About the work

How do you write an incident report that would hold up if police or legal later reviewed it?

What they are checking: Whether they record facts clearly and objectively, with times and names, instead of opinions.

What would you do if a fire alarm went off in your area during your shift?

What they are checking: Whether they know hospital fire response basics and their role in keeping patients and visitors safe.

When would you involve the police, and what would you do while waiting for them?

What they are checking: Whether they know when a situation is beyond their role and how to keep the scene safe until help arrives.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $19.22 - $27.87 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Public Safety Officer • Location: Highland Park Hospital – Highland Park, IL • Part Time- 24hrs • Hours: Evenings – 2pm – 10:30pm What you will do: Under general supervision and according to established policies and procedures, provides unarmed uniformed security/safety related services. The services performed support the department’s mission to provide high quality service and to protect persons and property from harm. May also perform duties of bicycle patrol officer. • Patrols assigned areas of facilities and grounds on foot or in motorized vehicle according to established schedule and investigates unusual occurrences. • Reports incidents or apparent potential loss of Hospital, employee, patient or visitor property through fire, theft or vandalism and if necessary, involve police and provide assistance during police investigation. • Responds to all service calls in a timely, safe, professional and courteous manner. • Welcomes our customers to the Hospital. Provides timely and accurate directions to patients and visitors to insure they understand how to get to any location on Hospital Grounds. Whenever possible, help individual(s) with escort to their destination. • Directs vehicle traffic in and around hospital facilities to prevent congestion. Ensures areas such as loading docks and ambulance unloading zones are cleared of unauthorized vehicles at all times. Issues parking citations to improperly parked vehicles and maintains record of citations. • Following established procedures, physically restrains unruly patients and/or visitors and individuals posing a threat to themselves, visitors, hospital employees and/or property and if necessary, involves police in removing visitors and provides assistance including court testimony. • Administers appropriate control systems to protect patient and employee valuables and hospital equipment and supplies, and monitors handling of lost and found items. • Checks to ensure hospital doors and windows are securely locked and inspects equipment, alarms, fire extinguisher and other equipment to ensure same are properly working. Notifies appropriate personnel of problems, as necessary. • Investigates and documents thefts, accidents and other incidents in order to obtain related evidence necessary to determine individuals involved. Carefully prepares required documentation to insure neatness, accuracy and completeness. What you will need: Required Education and/or Experience: • High School Diploma or GED • Minimum of one of year experience in a customer-focused service-based organization Preferred Education and/or Experience: • Knowledge base developed through a minimum of two years of experience in law enforcement, military or private security • Experience in a healthcare environment • Fundamental understanding of computers, loss prevention and fire/security technology Required License and/or Certification: • Valid Illinois Firearm Owner’s Identification Card is required within 90 days of start date in position • Current CPR certification issued either by American Heart Association or Red Cross within 90 days of start date in position • A valid driver’s license is required. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested. • CPI (Crisis Prevention Intervention) certification within six months of hire Preferred License and/or Certification: • Attainment of certification by the International Association for Healthcare Security and Safety (IAHSS) for their Basic Healthcare Security Officer training course within twelve months of start date in position. Benefits: • Opportunity for annual increases based on performance • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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