JobsMercury Marine

Product Expert

Mercury Marine · Menomonee Falls, WI

Posted Aug 3, 2026 · We last checked this listing on Sep 20, 2026

Apply at Mercury Marine

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to create documentation or a training guide for a product that was still changing during development.

how they handle ambiguity and keep content accurate when specs are a moving target

Describe a situation where Engineering and Sales disagreed about how ready a product was for launch, and where you fit into that conversation.

comfort navigating conflicting priorities between technical and commercial stakeholders

Tell me about a time you had to build trust with a technical team that didn't report to you but you needed something from them.

stakeholder management and influence without authority

Have you worked with global teams across time zones before, and how did you keep information consistent across regions?

readiness for the international coordination this role requires with 40 percent travel

Tell me about a time customer feedback you gathered actually changed something about how a product was built or designed.

whether they can turn field input into real product influence, not just pass along complaints

Technical

Walk me through how you'd explain CZone digital switching to an installer who's never worked with a networked electrical system before.

whether the candidate can translate complex technical concepts into plain language for a non-expert audience

What's your experience with electrical, networking, or control systems, and how deep does that go compared to just supporting the software layer?

actual depth of hardware and electrical knowledge versus surface familiarity

Walk me through a piece of technical documentation or knowledge-base article you're proud of. What made it effective?

actual writing quality and judgment about what makes documentation usable

Situational

Say a boat builder overseas reports that a digital switching module intermittently drops connection after a software update. How would you go about diagnosing that remotely?

structured troubleshooting approach and ability to support customers without being physically on site

You get field feedback that customers are consistently struggling with one installation step across multiple regions. How do you decide whether that's a documentation problem or a product design problem?

judgment in triaging feedback and knowing when to escalate to product improvement versus fix content

How would you structure a training session for a room with both marine dealers who are hands-on installers and OEM engineers who think in specs?

ability to adapt communication style for mixed technical audiences

If you found an error in a published installation guide that had been in the field for six months, what would you do first?

prioritization, ownership, and awareness of downstream impact on customers

How do you keep track of multiple product launches, documentation updates, and support requests happening at the same time?

organizational skill and capacity to manage competing priorities without dropping details

Practice this interview out loud.

Offer builds a real interview for this exact role at Mercury Marine from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Mercury Marine.

Are you ready for what’s next?   Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.  Location: Menomonee Falls, WI Workplace Category: Hybrid Travel Required: Up to 40% of the time Direct Reports: None Pay Range: $62,800 – $90,500 Visa Sponsorship: Applicants must possess current authorization to work in the country for which they are applying. This position is not eligible for employment visa sponsorship at this time or in the future.   Relocation: Not eligible Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview: As part of Navico Group's Power Product team, you'll work alongside Product Managers, Engineers, Application Engineers, Technical Support teams, OEM customers, and channel partners to help bring innovative marine technologies to market. As our Product Expert, Integrated Solutions , you will be the technical bridge between Product Management, Engineering, Technical Support, Sales, and customers. You'll play a critical role in ensuring our digital switching, connectivity, and integrated systems solutions are understood, adopted, and successfully deployed across the globe. Working across industry-leading brands including CZone, BEP, Mastervolt, Blue Sea Systems, Marinco, and ProMariner , you will transform complex technical concepts into practical documentation, training, and customer guidance that enable both internal teams and customers to succeed. This role is ideal for someone who enjoys solving technical problems, sharing knowledge, working closely with customers, and influencing product improvements through real-world feedback and insights At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: • Act as the technical expert for CZone Digital Switching and the wider Integrated Solutions portfolio, supporting internal teams, OEMs, installers, and customers • Develop and deliver technical training, product documentation, installation guides, troubleshooting resources, and release information. • Support the successful launch, integration, and adoption of new products, features, and software updates across global markets. • Provide technical guidance and collaborate with Product Management, Engineering, Application Engineering, Technical Support, and Sales teams to resolve customer and product issues. • Capture customer and field feedback, identify improvement opportunities, and support product development, testing, and continuous improvement initiatives. • Ensure technical information, specifications, and customer-facing content remain accurate, relevant, and aligned with product and business objectives. Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way. Required Qualifications: • 5+ years' experience in technical support, application engineering, technical training, field service, product support, or a similar technical role. • Experience working with both hardware and software products. • Experience creating technical documentation, installation guides, training materials, or knowledge-base content. • Experience supporting product launches, product updates, and customer-facing technical communications. • Experience collaborating with Engineering, Product Management, Technical Support, Sales, and customers. • Comfortable working across global teams and time zones. • Strong understanding of electrical, electronic, networking, or control systems. • Ability to diagnose technical issues and communicate effective solutions. • Excellent written communication skills with the ability to simplify complex technical concepts. • Strong stakeholder management and relationship-building capability. • Customer-focused with a proactive, continuous improvement mindset. • Highly organised and capable of managing multiple priorities. • Confident presenting, training, and facilitating discussions with technical and non-technical audiences alike. • Passion for technology and helping customers succeed. Preferred Qualifications: • Degree in Engineering, Electronics, Mechatronics, Marine Technology, Computer Science, Technical Communications, or a related discipline preferred. • Understanding of marine electrical systems, digital switching, networking, control systems, or connected technologies is highly desirable. Working Conditions: • Travel 40% of the time The hiring range for this position is   $62,800 – $90,500   annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.   In addition to base pay, this position is eligible for an annual discretionary bonus.  This position is eligible to   participate   in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found  here .   Why Brunswick: Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards! Navico Group Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale. Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond. Next is Now!   We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com  for support.  For more information about EEO laws, - click here Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify . Brunswick and Workday Privacy Policies Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942. All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers .  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com . #Brunswick Corporation

Apply at Mercury Marine

Related jobs

Engineering Manager - FEA Lead

Mercury Marine · Fond du Lac, WI

Posted Sep 17 · Verified Sep 20

Lead Manufacturing Quality Engineer

Mercury Marine · Fond du Lac, WI

Posted Sep 17 · Verified Sep 20

Manufacturing Engineer

Mercury Marine · Fond du Lac, WI

Posted Sep 17 · Verified Sep 20

Mercury Marine - Quality Engineer, Assembly

Mercury Marine · Fond du Lac, WI

Posted Sep 17 · Verified Sep 20

Engineer III - Mechatronics

Mercury Marine · Fond du Lac, WI

Posted Sep 16 · Verified Sep 20

Assembly Tech II - 3rd Shift

Mercury Marine · Fond du Lac, WI

Posted Sep 16 · Verified Sep 20