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Practice Manager II - Medical Group Thoracic Surgery

Endeavor Health · Evanston, IL · $39.44–$61.13 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had a hard conversation with a physician about practice performance.

What they are checking: Whether they can communicate with physician leaders as a partner without being either timid or confrontational.

How have you used technology to improve patient access or the patient experience in a practice?

What they are checking: Whether they have actually used tools like scheduling or messaging changes to get measurable results.

Tell me about a staff member who was struggling. How did you handle it?

What they are checking: Whether they coach fairly and document clearly, and act when performance does not improve.

What does strategic planning look like for a single specialty practice in a large medical group?

What they are checking: Whether they think beyond daily operations to growth, staffing and service needs for the coming years.

What would you do

You'd oversee the MA and PSA staff who check in and room patients for multiple specialties using the Suites. How do you keep flow moving when every specialty wants things done its own way?

What they are checking: Whether they can set shared standards while respecting real differences between specialty workflows.

A thoracic surgeon is frustrated that new patients wait too long for a first visit. How do you tackle access?

What they are checking: Whether they can find the real cause of access delays, like templates or referral handling, and partner with physicians.

You split time between Evanston and the Swedish Hospital office. How do you lead a team you aren't with every day?

What they are checking: Whether they can keep accountability and morale up across sites without being physically present.

A patient complaint reaches you about rude treatment at the front desk. Walk me through how you handle it.

What they are checking: Whether they respond quickly to the patient, investigate fairly, and fix the underlying issue with staff.

About the work

Tell me how you've analyzed monthly physician income and expenses and what you did with what you found.

What they are checking: Whether they can turn practice financials into specific actions rather than just reporting the numbers.

Which revenue cycle measures do you watch most closely, and what do you do when one starts slipping?

What they are checking: Whether they understand denials, charge lag and collections well enough to fix problems at the source.

How do you manage office expenses without hurting the care or service patients receive?

What they are checking: Whether they cut costs with judgment and know which spending protects patient care.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $39.44 - $61.13 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Practice Manager II • Location: Evanston, IL • Full Time/Part Time: Full Time • Hours: Monday-Friday, 8AM-5PM • Required Travel: Travel to Swedish Hospital office A Brief Overview: The Practice Manager II is a senior-level position responsible for overseeing the efficient operation and management of medical practices. This role involves strategic planning, financial administration, staff leadership, and ensuring the highest standards of patient care and satisfaction. What you will do: • Oversight of the MA/PSAs that check-in and room patients for specialties who choose to use the Suites to see patients. • Provide practice management in support of the physician patient relationship in order to optimize patient access to Endeavor Health Medical Group services • Manage the practice operations and respond to patient, physician, and employee issues in a timely fashion • Leverage technological enhancements to optimize patient access to Endeavor Health Medical Group services and to enhance the overall customer relationship • Achieve performance standards for revenue cycle, analyze monthly physician income and expenses, manage office expenses, and partner with physician leaders to communicate financial results to physicians and staff and execute Medical Group plans for improvements • Ensure People Management Cycle for physician and staff is consistently implemented to include hiring for fit, successful onboarding, career development and coaching, and performance review What you will need: · Education: Bachelor’s degree preferred, or minimum 3 years of equivalent experience. Master’s degree in business or a healthcare related discipline preferred · Certification: n/a · Experience: Minimum of three years of healthcare management experience preferred · Financial management, operations management, and Electronic Medical Record experience preferred · Unique or Preferred Skills: Demonstrated ability to build alliances, drive results and manage change Benefits offered by Endeavor Health include: • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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