JobsAdvocate Health

Point of Care and Quality Coordinator

Advocate Health · Green Bay, WI

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you found a quality problem before it became a bigger issue. What tipped you off and what did you do about it?

proactive quality monitoring instincts versus reactive problem-solving

Describe a time you had to push back on nursing leadership or another department about a compliance issue. How did that go?

backbone and diplomacy when lab authority meets hospital politics

Tell me about a time you had to present quality data to a committee or leadership group. How did you decide what to include and how did you frame it?

ability to translate technical data into something non-lab leaders can act on

Tell me about a working relationship you built with a nursing unit or another department that started off rocky. What changed it?

relationship-building skill given the liaison nature of this role

Describe how you've coached or corrected a technical staff member's performance in the past. What was the situation and what was the outcome?

direct experience with performance management, since this role assists with staff development

Technical

Walk me through how you would set up a point of care testing program for a new device on a nursing unit, from the moment you get the request to the point nurses are testing patients.

whether the candidate understands the full POCT implementation lifecycle, not just the technical steps

How do you decide what counts as a real quality improvement opportunity versus just noise in the data?

statistical literacy and judgment in separating meaningful trends from random variation

Say a proficiency testing result comes back unacceptable for one of your POC devices. Walk me through exactly what you'd do from the moment you see that result.

knowledge of CLIA-driven corrective action process and documentation requirements

What regulatory bodies and standards do you keep in your head day to day for point of care testing, and how do you stay current when they change?

depth of regulatory knowledge, likely CLIA, CAP, Joint Commission

What's your process for training and validating competency for staff who aren't lab professionals but perform testing at the bedside?

practical understanding of training non-lab staff to lab standards

Situational

A nurse on a med-surg floor keeps failing her glucose meter competency check. Tell me how you'd handle that conversation and what you'd do next.

comfort coaching non-lab staff and willingness to enforce standards without damaging the relationship

You're overseeing POC testing across multiple hospital sites. How do you keep consistency when you can't be in every location every day?

ability to build systems and delegate rather than rely on personal presence

If you had three competing priorities in the same week, say a competency deadline, a proficiency testing deadline, and an instrument rollout, how would you decide what gets your attention first?

organizational judgment and ability to triage under real deadline pressure

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60188 WI ACL Laboratories - AMC BayCare Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday business hours. Weekend and holiday may be required occasionally to support site needs. Pay Range: $33.05 - $49.60 MAJOR RESPONSIBILITIES • Coordinates and oversees Point of Care Testing performed within the hospital and off-site hospital department locations.  May include oversight of multiple hospitals. • Provides technical oversight for all POC testing and instrumentation.   Assists supervisor with technical staff development including competency and coaching, correcting performance as needed. • Serves as a liaison between the Laboratory, Nursing, and other Diagnostic Service areas. • Maintains POC Quality Assurance program for Ancillary departments outside of the lab, including orientation, training, and competencies. • Coordinates and oversees the Laboratory’s Quality program. • Reviews, prepares, and shares quality data with site leadership and/or site quality committee, and may participate in monthly/quarterly quality meetings, as appropriate. • Researches and identifies quality improvement opportunities and indicators for the department. • Oversees proficiency testing surveys appropriate for extent of testing performed at the site • Participates in evaluation review of proficiency testing and ensures that any problems identified after results received are resolved appropriately , including coaching and addressing performance concerns as needed .   • Coordinates and monitors programs that ensure that all Regulatory Agency requirements are met. MINIMUM EDUCATION AND EXPERIENCE REQUIRED License/Registration/Certification Required: Medical Technologist (MT) or Clinical Laboratory Scientist (MLS) certification. American Society for Clinical Pathology Board of Certification (ASCP BOC) or equivalent Education Required: Bachelor’s Degree in Medical Technology, Clinical Laboratory Sciences, or other related field. Experience Required: Typically requires 3 years of experience as a working laboratory professional. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED • Maintains current knowledge of all technical aspects of the specialty and any computer integration. • Excellent interpersonal and written/verbal communication skills.   • Proficient in the use of laboratory computer systems, including use of word processing programs and spreadsheets.  • Thorough knowledge of statistics and ability to apply statistical rules/analysis to laboratory decision-making processes.   • Demonstrated ability to work in a fast-paced environment and to successfully handle multiple tasks simultaneously. • Demonstrated organizational ability, attention to detail, and accuracy. • Ability to work well in stressful situations, maintaining professional composure at all times. • Ability to consistently handle multi-tasking, meet established deadlines, and recognize assignments that may be delegated. • Ability to build and support a highly cohesive and functional team. • Maintains knowledge of all accrediting agency standards to ensure compliance. • Maintains current knowledge of and complies with the contents of all pertinent policy and procedure manuals. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS • Frequently required to lift up to 10 lbs. and occasionally required to lift up to 50 lbs.  • Must be able to sit, stand or walk most of the workday.  • Will be exposed to the following hazards: mechanical, electrical, chemical, explosive, radiations, reagents, and infectious agents. • Demonstrates a willingness to work a flexible schedule, which may include alternate site assignment. • May be required to wear lab coats, gloves, gowns and eye and face protection as needed. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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