JobsAdvocate Health

Phlebotomy Supervisor Oshkosh Hospital and Clinic

Advocate Health · Oshkosh, WI

Posted Sep 1, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about your background leading a phlebotomy or specimen management team. What size group did you supervise and what did that day-to-day look like?

whether the candidate's actual scope of leadership experience matches what this role requires

Walk me through a time you had to coach an employee whose performance or attitude was hurting the team. What did you do and how did it turn out?

comfort with direct, ongoing performance management rather than avoiding hard conversations

Tell me about a quality issue you caught, like a specimen rejection trend or a compliance gap. How did you investigate it and what corrective action did you put in place?

whether they can run a real root-cause and corrective-action process, not just react to problems

Describe a time you had to build or rebuild trust with a team that was struggling with morale or turnover.

people leadership skill in a physically demanding, patient-facing role with high burnout risk

Tell me about a time you had to stay calm while dealing with blood, bodily fluids, or a stressful clinical situation, and how that experience shaped how you'd support your team through similar moments.

personal composure and ability to model calm, professional behavior for staff under pressure

Technical

What do you know about the regulatory and accreditation requirements that apply to a lab's non-clinical operations, like CLIA or CAP standards around specimen handling?

depth of actual regulatory knowledge versus surface familiarity

Have you worked with a laboratory information system before? Which one, and what did you use it for day to day?

hands-on familiarity with LIS tools versus general computer literacy

Tell me about a time you had to manage a department budget or explain a budget variance to leadership. What caused it and what did you do?

real exposure to fiscal accountability, not just staff supervision

How do you go about training a new phlebotomist or student and making sure they're actually competent before they work independently?

whether they have a structured competency and orientation process versus informal shadowing

Situational

A phlebotomist on your team keeps mislabeling specimens even after retraining. What do you do next?

whether they follow a real progressive discipline and competency process instead of skipping straight to punishment or ignoring it

How would you handle a morning where you're short two staff, patient wait times are climbing, and a physician's office is calling about delayed draws?

ability to triage competing pressures and flex staffing in real time

If a patient complained that a phlebotomist was rough or unprofessional during a draw, how would you handle it in the moment and afterward?

balance between patient satisfaction, fairness to staff, and follow-through on service recovery

What's your approach when corporate or system leadership asks you to standardize a process across multiple sites, but your staff pushes back because it doesn't fit their workflow?

ability to implement top-down initiatives while managing frontline resistance

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60258 WI ACL Laboratories - AMG Oshkosh Westhaven Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: General business hours Monday through Friday from 8 am to 5 pm. Leader is expected to flex time based on department and teammate needs. Pay Range: $30.70 - $46.05 Major Responsibilities: • Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.    • Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.     • Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.   • Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.     • Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.   • Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff.   Promotes an environment of learning. • Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate.   • Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.  • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.  Licensure, Registration, and/or Certification Required: • None Education Required: • High School diploma or equivalent   Experience Required: • Typically requires 3 years of experience in laboratory services and operations.   Knowledge, Skills & Abilities Required: • ​Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.     • Ability to grow leaders through coaching, guidance, and development planning.    • Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.     • Current knowledge of medical and technical advancements to plan for future growth and development.     • Intermediate computer skills including knowledge and experience with laboratory information systems.    • Excellent organization and communication skills.    Physical Requirements and Working Conditions: • ​​​​Operates all equipment necessary to perform the job.  • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.  • Must be able to sit, stand, walk, twist and bend the majority of the workday.  • May be exposed to mechanical, electrical, and/or infectious agents.  • Will be exposed to human blood and body fluids.  • Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.  • Must be able to handle stressful situations in a calm and professional manner.  • May be required to travel, therefore may be exposed to inclement weather and adverse road conditions.  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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