JobsAdvocate Health

Phlebotomist/Full-Time/Days/Good Samaritan

Advocate Health · Downers Grove, IL

Posted Aug 27, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was scared or upset about having blood drawn. What did you do?

ability to calm a patient and manage the emotional side of the job, not just the technical draw

Tell me about a time you couldn't get a vein after a couple of tries. What did you do next?

judgment about when to escalate versus keep trying, and patient care under difficulty

Describe a time a doctor, nurse, or coworker was short with you or difficult to deal with. How did you handle it?

professionalism and composure with a wide range of internal customers

What's your comfort level training a new phlebotomist or student on technique and data entry?

willingness and ability to mentor, since the role includes instructing others

Technical

Walk me through how you confirm you have the right patient before you ever touch a needle to their arm.

whether the candidate follows a real two-identifier protocol rather than a vague or shortcut answer

How would your approach change drawing blood from a newborn versus an elderly adult versus a pediatric patient?

real hands-on knowledge of age-specific technique, not textbook recall

A specimen comes back to you unlabeled or mislabeled. What's your process from there?

understanding of specimen integrity protocol and willingness to stop and fix rather than guess

What precautions do you take to protect yourself when you know you're handling blood and body fluids all day?

knowledge of standard safety practices and PPE use

How do you keep yourself and your area stocked and organized so a supply issue never slows down a draw?

ownership of inventory and equipment upkeep as part of daily routine

Situational

You've got several draws scheduled at the same time and a stat request comes in from the floor. How do you decide what comes first?

prioritization skills under time pressure in a fast-paced lab environment

This shift starts as early as 4 a.m. with rotating weekends and holidays. How do you know this schedule will work for you long term?

realistic self-assessment about schedule commitment and reliability

If a patient's requisition doesn't match what you're being asked to draw, what steps do you take before proceeding?

attention to detail and comfort pausing a process to resolve discrepancies

Tell me about a time you had to juggle phones, incoming specimens, and a page for a stat draw all at once.

capacity to multitask without dropping quality or safety

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 60447 IL ACL Laboratories - Good Samaritan: Support Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Full-time day shift hours with start times ranging between 4:00 a.m. - 5:00 a.m. working an 8 hour shift with rotating weekends and holidays. Pay Range: $18.85 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. • Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. • Reviews various pending and management reports. Generates and distributes reports • Provides assistance in support of billing and other business functions. • Instructs employees and students in phlebotomy and data entry. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Education Required: • High school diploma or equivalent Experience Required: • 1 year phlebotomy experience, preferred Knowledge, Skills & Abilities Required: • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner.   This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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