Jobs › Mercyhealth

Pharmacy Technician Certified - PRN

Mercyhealth · Milton, WI · $19.40–$28.13 an hour · Per diem

Posted Jul 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The posting mentions getting certified to give immunizations. How do you feel about that part of the role?

What they are checking: Whether they are interested in growing into clinical support work.

Tell me about a time you caught an error before it reached a patient.

What they are checking: Whether they are careful and willing to speak up.

How do you stay friendly and patient when the line is long and the phone keeps ringing?

What they are checking: Whether they keep good service under pressure in a community pharmacy.

What would you do

During a monthly med sync call, a patient mentions a new medication from another doctor. What do you do?

What they are checking: Whether they know to bring possible interactions or changes to the pharmacist.

A patient asks you which over-the-counter product they should take. How do you respond?

What they are checking: Whether they know when a question must go to the pharmacist.

This is a PRN role. How would you get comfortable in a pharmacy you only work in occasionally?

What they are checking: Whether they can adapt quickly to a team and workflow.

About the work

Walk me through how you fill a prescription accurately, from intake to the pharmacist's check.

What they are checking: Whether they have a step-by-step process that catches errors before they reach the patient.

How do you work through a prior authorization from start to finish?

What they are checking: Whether they can contact the prescriber and insurer and follow up until it is resolved.

What is medication synchronization, and how would you explain it to a patient?

What they are checking: Whether they understand med sync and can enroll patients clearly, a key duty in this role.

How do you keep inventory accurate and make sure medications are stored correctly?

What they are checking: Whether they manage ordering, storage and expiration dates reliably.

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The full job description

As published by Mercyhealth.

As a Pharmacy Technician in our community pharmacy, you will play a vital role in supporting both the pharmacy team and the patients we serve. Your responsibilities will extend beyond traditional prescription dispensing to include patient-centered, proactive care. This role offers opportunities for professional growth, including certification to provide immunizations. Shift : Day Shift Schedule : PRN (as needed) Essential Duties and Responsibilities • Accurately process, fill and label prescriptions for dispensing under the supervision of a pharmacist. • Initiate, follow-up, and obtain Prior Authorizations. • Prepare, send, and receive orders for medications and supplies; maintain inventory, ensuring medications are purchased and stored properly. Patient Engagement: • Identify and enroll patients in medication synchronization (med sync), ensuring all medications are prepared for pick-up on a single date each month or 90 days. • Conduct monthly follow-up calls with patients to confirm medication needs, discuss changes in medication regimens, and identify potential clinical interventions like immunizations. Clinical Support: • Assist pharmacists in delivering enhanced clinical services, including immunizations, medication therapy management (MTM), and chronic disease management. • Document patient care activities and coordinate with the broader healthcare team to ensure continuity of care. • Engage in proactive care strategies, identifying potential health issues early and working with pharmacists to implement preventative care measures. • Obtain certification to administer immunizations, expanding your role in providing supervised direct patient care. Workflow Optimization: • Contribute to the pharmacy’s shift from reactive to proactive patient care by adopting best practices for workflow innovation, including appointment-based models. • Participate in continuous quality improvement initiatives aimed at enhancing patient care and operational efficiency. Financial and Operational Tasks: • Maintain petty cash and change fund balances. • Proficiently handle all transactions at the point of sale. • Perform other duties as assigned under the direction of the pharmacist. Education and Experience • High School Diploma or equivalent preferred • Graduate of a pharmacy technician program preferred. • Experience in a community pharmacy setting is preferred. Certification and Licensure • Pharmacy Technician Licensure required • Certified Pharmacy Technician (CPhT) or Certification through NHA required. Skills and Abilities • Effective communication and customer service skills • Ability to multitask and manage time effectively in a fast-paced environment • Proficiency in using pharmacy management software and technology tools. • Willingness to obtain immunization certification. PAY RANGE: $19.40 - $28.13 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more. Click here for more details. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: • #1 in the nation on AARP's Best Employers for Workers Over 50 • One of Working Mother magazine's 100 Best Companies for Working Mothers • A Top 50 Company and Top 10 Nonprofit for Executive Women

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