JobsAdvocate Health

Pharmacy Technician

Advocate Health · Two Rivers, WI

Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught an error before a medication reached a patient. What did you notice and what did you do?

attention to detail and willingness to speak up, which is core to patient safety in this role

Describe a time you had to work with a busy or short-tempered pharmacist or nurse to get something done quickly. How did you handle it?

ability to work under pressure across departments without letting friction slow down patient care

Tell me about a time you had to learn a new pharmacy system or software quickly. How did you approach it?

adaptability, since the role involves data entry, insurance verification, and third-party billing systems

Tell me about a time you had to train or help a newer coworker learn a task. How did you make sure it stuck?

suitability for the informal mentoring and orientation duties mentioned in the posting

Technical

Walk me through how you'd prepare and label a controlled substance for a patient, start to finish.

whether the candidate actually knows the safety and documentation steps for controlled substances, not just general pharmacy familiarity

What's the difference between how you'd handle nonsterile compounding versus a sterile IV admixture, and what USP standards apply to each?

real working knowledge of USP 795/797 rather than memorized buzzwords

What's your understanding of aseptic technique, and can you describe a time you had to be especially careful about it?

whether sterile compounding knowledge is hands-on experience or textbook only

Have you worked toward or held CPhT or ExCPT certification? Where are you in that process, and how do you plan to complete it if hired?

realistic timeline planning against the 18-month certification requirement

Situational

Say you're doing an outdate check and find several vials of a controlled substance that are expired. What steps do you take?

whether they know proper wasting and documentation procedures for controlled substances specifically

You're covering second shift because the regular tech is on PTO, and a doctor's office calls asking about a prescription status. How do you handle the call and make sure nothing falls through the cracks on handoff?

comfort with schedule flexibility and reliable communication practices, since covering shifts is a stated job requirement

What would you do if you noticed a medication storage area wasn't following proper storage policy, like temperature or security requirements?

whether compliance checks are treated as routine responsibility, not something to ignore or pass off

If a patient's insurance is rejecting a claim and they're standing at the counter waiting, what do you do in the moment?

composure and problem-solving under time pressure with billing and customer-facing tasks

You finish your assigned tasks early during a shift. What do you do next?

initiative and whether they'll proactively seek out work as stated in the job duties

This role sometimes involves driving an Advocate-owned vehicle to deliver medications. How do you feel about that responsibility, and do you have any concerns about your driving record or comfort with it?

honesty about a specific job duty that not every applicant expects or wants

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 38410 AMC Manitowoc County - Pharmacy Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: • 7am - 330pm, every 3rd weekend and every 4th holiday. • Will need to pick up some 2nd shifts when the 2nd shift tech takes PTO. Pay Range: $21.85 - $32.80 Major Responsibilities   • ​​Assists licensed pharmacist in technical duties related to preparation and distribution of medications   • Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances    • Assists with medication distribution tasks    • Screens phone calls and routes as needed using proper telephone and voicemail etiquette   • Assists in daily pharmacy procurement, inventory control, and outdate checking    • Complete documentation required for removing, stocking, and wasting controlled substances, where applicable  • Perform nonsterile compounding following proper USP standards, where applicable  • Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable     • Inspects all assigned medication storage areas for adherence to storage policies    • Completes and documents medication admission histories, as applicable at the facility level   • Seeks additional duties when required work is done and accepts other duties as assigned  • May participate in quality improvement initiatives to assure the excellence of departmental services    • May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level   • Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards  • Supports area leaders regarding goals and work assignments    • Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering  • Develop competence in third-party billing functions   • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.  • May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable   • Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department  Minimum Job Requirements  Education • High School Diploma or GED equivalent   Certification / Registration / License  • Registration or licensure with state board of pharmacy per state of employment requirements   • M ust receive certification through Pharmacy Technician Certification Board ( CPhT ) or National  Healthcareer  Association ( ExCPT )   w ithin  18 months  from start date , or  sooner if in  more stringent in state   Experience • No work experience required  Knowledge / Skills / Abilities • Excellent verbal and written communication skills.   • Proven skills in working effectively with multiple departments and matrix organizational structures.   • Strong ability to influence and develop others to move toward common goals and outcomes.   • Strong organizational skills and the ability to work effectively with moderate guidance or direction.   • Effective critical thinking, creativity, problem solving, and decision-making skills.   • Expert knowledge of metrics utilized to measure revenue cycle quality and processes.   • Ability to lead a diverse group of teams.   Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders   • Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material  • Must have functional vision, touch and hearing  • Must be able to speak and be understood by others to communicate effectively   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease for which appropriate personal protective equipment (PPE) is utilized to minimize exposure   • Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes  • Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.  • Operates all equipment necessary to perform the job  • Flexibility to travel between pharmacy locations  • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions.  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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