JobsAssociated Bank

Personal Trust Manager - Fox Valley

Associated Bank · Neenah, WI

Posted May 19, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to grow a personal trust book of business in a specific market. What did you actually do to bring in new relationships?

whether they have a concrete, repeatable business development process rather than relying on inherited accounts

Tell me about a time you had to coach an underperforming team member on your trust team. What did you do and how did it turn out?

real leadership experience developing talent versus just managing tasks

Describe a time you partnered with another business line, like private banking or investment management, to solve a client's broader financial need.

ability to cross-sell and collaborate rather than operate in a silo

Tell me about the most complex estate or probate matter you've personally administered. What made it hard?

depth and complexity of hands-on trust and estate experience claimed

What's your approach to building relationships with centers of influence, like estate attorneys or CPAs, in a local market like Fox Valley?

concrete referral network strategy versus vague networking claims

What experience do you have representing a line of business on a leadership committee, and how did you influence a decision there?

comfort operating at a strategic, cross-functional leadership level, not just running a local team

Technical

How do you think about the fiduciary duties owed to a trust versus the wishes of a difficult beneficiary or grantor's family?

depth of technical knowledge of trust law and fiduciary standards, not just relationship skills

How would you evaluate whether your department's current policies and procedures are actually improving profitability, and what would you change first here?

strategic and operational thinking about running a business unit, not just servicing accounts

How do you stay current on trust and estate regulation changes, and how have you actually rolled out a policy change to your team when rules shifted?

whether regulatory knowledge translates into operational follow-through

Situational

Walk me through how you manage a high-value trust account where the beneficiaries disagree about how assets should be distributed.

judgment in handling fiduciary conflict while protecting the bank and the client relationship

If you discovered a compliance gap in how one of your officers was administering an estate, what would your first three steps be?

whether compliance instincts are immediate and procedural rather than an afterthought

How do you manage a departmental budget when business development spending competes with cost-cutting pressure from above?

ability to balance growth investment against operational discipline

A long-standing client wants to make an investment decision within their trust that you believe isn't in their best interest. How do you handle that conversation?

willingness to uphold fiduciary responsibility even when it creates friction with the client

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Associated Bank is seeking a Personal Trust Manager to lead and grow the Personal Trust business in the Fox Valley by driving client relationships, team performance, and strategic initiatives. This role plays a critical part in expanding market share, enhancing client retention, and ensuring compliance excellence. You’ll have the opportunity to shape the future of Wealth Management while making a meaningful impact in the community. Key Accountabilities • Lead and manage the Personal Trust team, setting goals, coaching performance, and developing talent. • Drive business development by cultivating client relationships and expanding new business opportunities. • Oversee administration of high-value Personal Trust accounts, ensuring exceptional client service and compliance. • Partner across business lines to identify client needs and deliver comprehensive financial solutions. • Develop and implement policies, procedures, and strategies to improve profitability and operational effectiveness. • Manage departmental budget, monitor performance, and optimize resource allocation. • Represent the Personal Trust line of business in leadership committees and strategic initiatives. • Build and maintain relationships with key internal partners and external centers of influence. Education & Experience Required: • Bachelor’s degree in Business, Finance, Accounting, or related field (or equivalent experience) • 7+ years of Personal Trust, Estate & Probate experience • 5+ years of leadership experience in financial services or investment management • 7+ years of personal financial planning experience • Ability to travel locally and reliable transportation Preferred: • Juris Doctor (JD) • CFP (Certified Financial Planner) designation • CTFA (Certified Trust and Financial Advisor) designation Why You’ll Love Working Here At Associated Bank, you’ll be part of a collaborative team that values growth, leadership, and community impact. We invest in your development while empowering you to make strategic decisions and build lasting client relationships. Apply today to make an impact. We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. $167,930.00 - $287,880.00 per year

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